Manager Management
Resume:
PAUL J. STRAHL
Apex, NC *7502
********@*****.***
Work Experience
Program Manager
AsteelFlash Group (formerly Catalyst Electronic Manufacturing Services)
January 2007 - Present
* Analyze and negotiate with customers on requirements, procedures and problems
* Improve procedures in regard to production plans, return materials, forecast management, scheduling, cost reduction, materials planning and engineering change implementations
* Manage customer expectations as well as internal expectations to keep projects on schedule and under budget
* Coordinate customer schedules, commitments and deliveries
* Take lead on excess and obsolete material inventory reduction
* Responsible for order management including quoting, implementation, fulfillment and shipping
* Ensure customers satisfaction while complying with contract requirements
* Participate in establishing strategic organizational plans and objectives
RMA Manager
September 2009 - Present
* Responsible for 10 major customers’ RMA’s and Rework Projects while meeting delivery commitments
* Manage three employees daily operations
* Reduced RMA backlog by 90%
* Reduced customer RMA turn times by 25%
* Worked directly with customers to increase on time delivery by 37%
* Managed the upgrade of 7,000 units from the field by implementing customers’ engineering changes
RMA Administrator
Catalyst Manufacturing Services
August 2005 – January 2007
* Created the position of RMA Administrator by combining three processes into one streamlined process
* Decreased workload and turn-around time which led to increased profits and customer satisfaction
* Retrieved, verified, and processed returns through a customer’s online tracking system
* Created and maintained databases of transactions to ensure the timely turn around for customers’ products
* Tracked the history of customers returns to determine warranty status of product
* Determined and implemented the appropriate course of action for the repair or replacement of returned items
* Communicated with customers regarding status of returns and addressed all questions and concerns
Education
Bachelor of Science in Industrial and Operations Management (May 2005)
University of North Carolina at Charlotte, Charlotte, NC
Technical Experience
Microsoft Office Suite, Microsoft Windows 2000, XP, Mapics, Exact Max, Program/Project Management
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