Help Desk Technical Support

Mihir Intwala

***** ***** ***** **, ************, MD 20866 • 301-***-**** • *********@*****.***

OBJECTIVE Seeking for position of IT Technical Support in company where I am able to utilize my expertise in customer services, technical support.

EDUCATION

B.S. Information System 2010

University of Maryland Baltimore County, Baltimore, MD

A.A.S Business Technology Administration 2007

Howard Community College, Columbia, MD

A+ Certification

WORK EXPERIENCE

UNISYS. Laurel, MD. April 2010 – December 2010

IT Support Specialties

• Provided computer help desk support via telephone communications with end-users.

• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

• Compile literature, prepare mailing labels and envelopes, and disburse via postal service.

• Installs workstations with a standard configuration using tools such as Symantec Ghost, and installs software, printers, and other peripheral equipment.

UMBC. Baltimore, MD. May 2008 – June 2010

Help Desk Support

Providing support of remote desktop, email, phone, cable to keep LAN/WAN operation running.

Monitoring resolve issue, of MS office Suite, outlook 2007, OS XP/VISTA/7 and software communication problem configurations adjustments to develop database.

Troubleshoots network connectivity, LAN/WAN network operation routers, printing.

Documenting creates, changes and deletes user accounts per request.

TECH WEB INC. Baltimore, MD April 2007 – July 2008

Desktop Support

Provided Tire 1 and 2 of support for all customer inquiries, onsite and via phone support.

Responded to all customer inquiries in a courteous and professional manner.

Resolve problem with Help Desk software program and Remedy system.

Performed installation, configuration and troubleshooting for more than 3000 clients implementing.

Troubleshoot for Windows XP/VISTA/ 7, outlook 2007, printers.

Technical Skills

Expert in OS XP/VISTA/7, Office 2007, Outlook 2007.

Knowledge of windows Active Directory and Exchange.

Exceptional ability to grasp business application and provide trouble shooting.

Knowledge of VB Script, C++, JAVA, HTML/XHTML, LAN/WAN, TCP/IP.

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