Data Entry Position

Alisa R. Watts

**** ********** *****, *** *******, TN 37138

Home Phone 615-***-****

Cell Phone 615-***-****

Computer Information Technology Specialist-

Professional Summary

Technically sophisticated and dedicated IT Manager / Developer with expertise in the overall management of the functions and staff that are required to support the planning, design, development, testing, configuration, implementation and maintenance of WAN and LAN for the Tennessee Army National Guard. Over 10 years of experience. Broad expertise in project management, security, Windows network infrastructure, systems analysis, quality assurance and hardware/software installation. Proficient in Windows-based environments, Internet, and MS Office applications. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving and communication skills. Strengths in organization, written and oral communication, technology, critical thinking, troubleshooting, problem analysis and resolution. Strong team builder and coach, skilled at inspiring confidence, leading by example and building loyal, high-performance teams committed to quality.

Thrive in both independent and collaborative work environments.

Bring an uncompromising approach to client satisfaction. Natural ability to build strong trusting

relationships with users/clients

Technical Qualifications Include:

PC Hardware: CPU's, motherboards, IDE devices, memory, VGA cards, printers, scanners, sound cards, universal power supplies, com ports, jumper settings, network interface cards, cabling.

Languages: Visual Basic, HTML. SQL, VB

Applications: Microsoft Office XP, FrontPage 2002, Outlook 98/2000/2003/XP, Internet Explorer 5.0/6.0, Netscape Navigator 6, HEAT ( helpdesk solution), Track-IT.

Windows System Administration: MS Exchange 5.5, Active Directory, Oracle Enterprise Manager (OEM), SQL*Plus, SQL*Net, Net 8, PL/SQL , DNS, DHCP, WINS

Platforms: Windows XP/2000/98/95/NT 4.0.

Network: TCP/IP, Telnet, FTP, wireless, cable, ethernet, and peer to peer networks..

KEY ACHIEVEMENTS

Designed and developed numerous custom applications and migration of customer data from various sources into this application that are being utilized for the Tennessee Army National Guard.

Successfully led a team of IT Professionals in a Active Directory Migration and a NT 4.0 migration for the entire military department of TN over 95 armories statewide.

Level II System Security Certified

Planned and conducted the first Information Assurance Security Course for local system administrators.

Sr Applications Developer - 17 October 2005 - 22 February 2007

Waller Lansden Dortch & Davis, LLP

Professional Summary

Tier Two level applications specialist. Developing macros, batch files and related vba code to enhance current software applications. Troubleshooting MS applications as well as law related applications to include Summation, Deltaview, Docs Open, DM5 ( document management stems) on a Tier Two level. Utilizing Track-it and being a part of a large help desk for the largest law firm in Nashville. Developed library database for software applications. Our end user counter was over 500 personnel between Nashville, Birmingham and Los Angeles.

Network Operations Manager

Tennessee Army National Guard 25 May 2004-17 October 2005

Managed and supervised the IT Operations Branch which consists of Network Operations Center, Networking, Visual Information, Database Administration and Information Assurance Security.

Hands-on IT management leadership duties included network installation, system configurations and upgrades, system administration, visual information, database administration and information assurance security.

Supervised and administered networks, with duties encompassing user account development and management, hardware and software purchases and installations, system security management.

Hiring new it professional s through the interview process

Recommending to the senior management new hardware and software solutions

Conducting in-house follow-up IASO training for the local system administrators

Writing up policies and plans defining software standards and procedures.

Created user accounts in Active Directory, NT4, and Exchange 5.5

Computer Specialist GS-2210-11

Tennessee Army National Guard 17 December 2000 – 25 May 2004

Information Technology Specialist in the Deputy Chief of Staff, Personnel. Management of over sixty (60) workstations and 25 laptops on multiple platforms, i.e., NT 4.0, Win 2000 and Win XP

Application of all migration software up to latest RCAS release 7.0. Serve as the systems administrator for planning, coordinating and implementing and troubleshooting all systems in the DCSPER arena. Diagnose system failures and isolate source of problem between systems, equipment and applications. Serve as the Information Assurance Security Officer for the DCSPER.

Analyze, recommend hardware and software changes to multiple computer systems.

Developed custom applications to enhance productivity in the directorate.

Deploy and re-image desktops and laptops, configure TCP/IP, backup and restore data

Troubleshoot, diagnose and repair motherboards, hard drives, faulty memory, modems and other network connections.

Computer Specialist – Active Duty Special Work

Tennessee Army National Guard 2 January 91 – 30 September 2000

Automation Officer for the Counterdrug Directorate of the Tennessee Army National Guard

Information Technology Specialist for over 40 computer systems on multiple platforms. Management, troubleshooting, operation and maintenance of all computer systems within the division. Design of computer applications for tracking of evidentiary material, entering and retrieval of intelligence information via

Washington D.C based secure automation systems. Automation of the Counterdrug Division within a 6-month time frame. Technology Specialist and systems administrator on all systems to meet the user’s requirements. Modification of commercial software to further enhance users needs. Evaluated and recommended appropriate hardware and software changes to computer systems for the Directorate. Webmaster on TNARNG CD Web Site.

EDUCATION

B.A. Western Illinois University, Macomb, Il

Graduated: May 1996 GPA: 3.57

University Nevada-Reno

Music Major, 1981-1983

Lodi High School, Lodi, California

Graduated June 1981

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