Customer Service Engineer

Summary

A highly motivated, accurate, thorough, and precise in attention to details project holder with 6 years experience dealing with manufacturing plants. I am responsible for starting up projects, scheduling delivery plans, and resolving customers’ issues for the company. As a project lead, I have successful gain the Optical Kaleidoscope development projects from Optical Switch Crop. (USA), and Low Temperature Bonding V-Groove Project from JDS Uniphase (USA) in 2001 and 2002, and the Stainless Steel trees and fishes project from PCPD (Hong Kong) at Bel-Air No. 8 in 2008.

Patent Filed

• Fiber optic array assembly and method of making the same (Publication Number: 200********)

Highlight

- Leading Metrology testing activities on high precision 1D optical array, 2D optical MEMS switch fan-out

- Experience in Low Temperature Bonding for Glass Substrate

- Experience in planning, designing, and developing fiber optics prototype

- Experience in vendor qualification, material inspection, and product specification inspection

- Experience in Gage R&R with Automated and Hand Measurement Tools

- Experience in Wyko and Zygo white light interferometer, Mitutoyo and View Voyager vision inspection machine, EXFO Optical testing equipments

- Experience working in ISO-9000 environment

- MS Office (include: Visio, Project), Minitab, Solidworks, AutoCAD Solid Modeling

Work Experience

01/2008 - 10/2010 Ever Think Technology Ltd. -- Project and Technical Lead (Hong Kong)

- Led an 8 members team for Stainless Steel tree project from concept design stage to site assembly stage.

- Design and stress calculate, material choosing, and Quality inspection

- Construct/Review deliver schedule with customers

- Sales and Marketing for LG Hi-Macs, Poleum, and Bathroom TV products

- Technical Service and Customer service representative

- Visit potential vendors’ factories, quality check, and analysis the factory production capability

10/2006 - 01/2008 Best Group International Ltd -- Product Specialist (Hong Kong)

- Work as company’s liaison with Polyconcept USA and China factory for All-in-one PC prototype

- Construct delivery plan, review customer requirement, and resolve problems with factory

02/2004 - 09/2006 Heson Enterprise Ltd. -- Product Sales/Lead (Hong Kong)

- Sales and Marketing Bathroom and Décor products

- Construct delivery plan and resolve customer issues

06/2000 - 10/2002 Schott Optovance, Inc. -- Development Engineer (Southbridge, MA)

- Co-Led development team for JDS Uniphase and Optical Switch Crop. development projects..

- Build the low temperature bonding fiber optics array prototype, document assembly and test procedures

- Set up metrology testing program and procedures for V-Groove fiber array, 2D Optical MEMS switch fan-out and Optical Shuffles

- Evaluate the capacity/performance of test samples before mass production launching

- Construct/review deliver plans, analysis materials usage, and review test results across departments.

- Train technicians for building samples and testing samples

- Metrology inspection for Vendors Materials and incoming parts

02/1999 - 05/2000 Schott Fiber Optics, Inc. -- Quality Assurance Engineer (Southbridge, MA)

- Set up Automation inspection program for Litton, ITT, Lockheed Martin Night Vision products components, and new development projects on fiber optics components

- Analyze and drive recommendations for corrective actions based on RMA data, failure analysis data, and supplier quality results, create and maintain monthly yield charts for weekly QA and MRB meeting

- Inspect gages repeatability and reproducibility on a monthly company-wide basis; as well as research on new Quality Control equipments

- Write and approve Quality Control documentation and procedure

- Train quality technicians on using automation inspection equipments

- Trial on implement the SPC to the company

10/1998 - 02/1999 Funcoland Braintree, MA -- Game Advisor

06/1995 - 12/1997 PVTA in Amherst, MA -- Bus Operator

Education

1992 – 1998 Bachelor of Science in Mechanical Engineering (UMASS Amherst)

School of Engineering - Specialization: Mechanical Design

Award received: 1997 SAE Supermileage Vehicle Competition 2nd runner up

Certifications Certificate in MCSE for Windows 2000 (5/2001) – WPI, MA

Certificate in Problem Solving Discipline (4/2000) – WPI, MA

Certificate in Statistics Process Control (4/2000) – WPI, MA

Certificate in GSI Lumonics View Voyager basic (5/1999)

Language Fluent in English and Cantonese, Mandarin

References

ZHU WU, Ph.D. of Mechanical Engineering

***********@*****.***

DAVID LIU, PhD, Experimental Condensed Matter Physics

NORTHROP GRUMMAN

Tel: 603-***-****

***********@*****.***

Kabal Bajwa

Tel: 508-***-****

*************@*******.***

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