Customer Service High School
Resume:
Waliska Harris - Rue
** ******** **** *** *, Destrehan, La 70047
985-***-**** Home, 504- 339- 6377 mobile
***********@*****.***, *********@*****.***
OBJECTIVE
To obtain an Administrative entry level employment position that gives me the opportunity to contribute my skills and abilities with others in making a difference in my community
SKILLS PROFILE
• Excellent verbal and written communication skills
• Knowledge of and experience with corporate mailroom procedures
• Good filing and organizational skills
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
• Good customer-relations background
• Proficient in computer skills such as: Microsoft Word, Excel, Power Point, EHS programs, and PHAME program
• Strong work ethic, problem solving, organizational and time management skills
• Ability to work independently or interdependently
• Very career minded, self-motivated, goal orientated, courteous, and efficient
• Have knowledge of the HIPPA and OSHA rules and regulations
EMPLOYMENT HISTORY
St. Charles Parish Community Health Center (Internship Student)
Luling, La 70070
July 11 to August 31 2011
• Billing Dept.
• Records Department
• Woman, Infants , Children (WIC) department
• Behavioral Health Department
• Patient Registration
• Adults and Pediatrics Departments
Wal-Mart Supercenter (Cashier)
October 2005-current
Kenner, LA. 70065
• Operate registers
• Successfully complete all jobs by time requested.
• Greet and assist customers with transactions.
• Balance cash drawer on daily basis
• Collect credit payments
J.P. Morgan Chase Bank (Teller)
504-***-**** January 2009 – July 2009
Metairie, La. 70002
• Assist customers with checking and savings account information
• Collect mortgage, automobile, credit card, and lines of equity payments
• Balance money at the end of each day
• Covered phones and faxes
• Ensured corporate deposits daily
• Issued and Redeemed money orders , savings bonds, and travelers checks
Phenomenal Taxes (Receptionist)
Hammond, La.
December 2002-May 2003
• Clerical duties; answer phones, faxes, customer interaction and scheduling appointments
• Filing paperwork
• Data entry
Convergys Corporation (Customer Service Specialist) October 1999 – February 2003
Baton Rouge, La 70816
• Customer service specialist for Sprint PCS mobile phone service
• Inbound call center: collections on past due accounts
• New sales accounts and phone coverage areas
• Communicate with staff and customers daily
• Handle customer’s disputes
• Provide customers with new information on promotional products and calling plans along with new features
EDUCATION
Herzing University December 2011
Kenner, La
Associates Degree in Medical Office Administration
Southern University A&M 08/1999- 05/2003
Baton Rouge, La
Majored in Psychology
Destrehan High School May 1999
Destrehan, La. 70047
This letter is to express my interest in an open position with your company. Based on my skills, I am confident that I would be a great addition to your team. As an enthusiastic, outgoing individual I would like to bring my experience to your company; enclosed is my resume for review. Through training I have gained the skills and knowledge in areas, some of which include:
Customer Service
Experience In Retail and Grocery Operations
Cash Handling and balance cash drawer on daily basis
Communicating with customers and staff members
Payments and Collections
Inbound and outbound call centers
Microsoft Word, Basic Excel, Power point, Access
Retail Financial Services /Banking/Teller experience
General Office Skills
Front-Office Operations
HIPPA and OSHA rules and regulations
Through my experiences I have received hands on training that will be beneficial in facilitating operations with your organization. I am excited about the position you have available and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail.
Sincerely,
Waliska Harris Rue
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