Customer Service Management

WILLIAM M. MORRIS

**** ******* *****, **********, ** 29412

843-***-****) ************@*****.***

GOAL My objective is to obtain a position as a security analyst with an asset management, research or alternative investment firm.

EDUCATION The Citadel, Charleston, SC – Master of Business Administration (MBA), Summer 2012. GPA: 3.9/4.0 Courses completed include Financial Accounting, Economics, Business Communications, Organizational Leadership, Financial Management, I.T. Management, Quantitative Methods, Operations Management, Strategic Marketing, Managerial Accounting, and Asset Allocation I&II

College of Charleston, Charleston, SC - Bachelor of Arts, American History, May 1999

CCIM Institute - 101 Certification (Financial Analysis), March 2008, 102 Certification (Market Analysis), October 2008

Real Estate School of South Carolina - Sales License 2005

The National Outdoor Leadership School - Fall Semester 1995

EXPERIENCE Cypress Hygiene, LLC, Mt. Pleasant, SC September 2009- Present

Owner, Operator

• Acquired Cypress Hygiene after researching multiple businesses, due to its growth potential and consistent cash generation

• Analyzed cash flows, operating profit margins, existing and potential client base, and expansion opportunities

• Developed detailed valuation models incorporating sensitivity and scenario analysis including discounted cash flows, payback periods, and internal rates of return

• Responsible for implementing all strategic and capital allocation decisions

• Company specializes in the sales and service of commercial hygiene products

• Manage all day to day operations including service scheduling, logistics, inventory management, bookkeeping, employee management, customer service, relations, and new customer generation

• Raised operating revenues by fifty percent in first year

InterCoast Properties Inc., Charleston, SC March 2005 - Present

Real Estate Broker Associate

• Assisted clients in the selling and purchasing of residential and commercial properties

• Developed marketing and advertising plans specific to each client or property

• Developed and executed company marketing plans to generate new leads and clients

• Specialized in investment, second home and income producing properties

• Within partnerships, analyzed and invested in $2.2 million in income producing properties

• Management of over 21,000 square feet of retail and multi-family property generating over $250,000/year in gross rents

Telluride Ski and Golf Company, Telluride, CO 1999-2003

• Held a variety of positions with increasing responsibility including Guest Services Manager of Golf Club and Professional Ski Instructor

Barr, Unger and McIntosh, LLP, Charleston, SC August 1998-May 1999

Office Assistant

• Litigation support, procurement and delivery of legal documents

• Court filings, title research, and proof reading, customer relations and office administration

ADDITIONAL DATA Excellent research skills, proficient in Excel, Power Point and all other Microsoft Office applications, experienced in customer relations, sales and guest service management.

Contact this candidate