Manager Human Resources
Resume:
R. Andre Harris
*** *********** ***, ******, ** *0157
*********@***.***
OPERATIONS PROFESSIONAL
A results-driven and proactive business, marketing, and operations professional with a demonstrated record of achievement in revitalizing underperforming entities. Works collaboratively with managers to ensure that the maximum revenue potential is met. Continually monitors financial and operating efforts to proactively manage short- term and long-term profitability objectives.
AREAS OF EXPERTISE
• Profit & Loss Management
• Budget Planning
• Strategic Leadership
• Planning & Organization
• Employee Retention
• Management of Multiple Facilities
• Performance Management
• Resource Planning & Scheduling
• Business Process Planning
• Total Quality Management (TQM)
• Builds Customer Relationships
• Collaboration/Relationship Building
PROFESSIONAL EXPERIENCE
Streamlite, Inc April 2012 to July 2012
Manager of Operations – Atlanta, GA
Manage the day-to-day operations for the Georgia operations based out of the Atlanta facility. Responsible for the production management, financials, staffing, safety, and security of the operation. Direct operational-level relationships with customers, the United States Postal Service, and vendors. Ensure that supply and service levels are maintained at necessary levels, compliance with all local, state and federal laws, as well as company policies regarding operations, employment and safety regulations.
Mountain Valley Transportation August 2009 to February 2012
General Manager – Roanoke, VA
Managed daily operations activities for the Roanoke, VA facility as required by service needs, and the business contract for the Roanoke City Public School District’s pupil transportation. Responsible for over $10 million in revenue and a cost savings to the school district of $250K per year. Manage business development, administration, production, financial, and safety. Direct recruiting, hiring, and training of 200+ direct and indirect non-union reports.
o Recognized by the school board as having the best back to school starts for 2 consecutive years
o Reduced the preventable accident frequency by 60% year over year in 2011
o Improved on-time service by over 50%
o Successfully implemented GPS and on-board camera systems on 100% of the units
o Driver turnover reduced by 40%
BeavEx Inc September 2005 to November 2008
General Manager – Atlanta, GA
Planned, directed, and coordinated Southeast Region operations of one of the largest privately held courier companies in the USA to include multiple terminals and districts in the states of Florida, Georgia, Alabama, Kansas, Illinois, and Wisconsin within a specified $12 to $20 Million region. Provided management oversight for operational, sales, employee, financial, and technological initiatives within the region.
o Reduced driver turnover by over 50%
o Reduced employee turnover by over 70% - Commended for 0% in the GA District for over 2 years
o Improved region financials over 100% within six months of date of employment
o Initiated and successfully relocated 5 facilities
o Managed over 20 new and existing customer start-ups
The SYGMA Network, Inc December 2004 to June 2005
Start-up Consultant – Newnan, GA
Directed and launched the Georgia start-up of a Fortune 100 company, and one of the largest foodservice distributors in the United States with sales over $5 billion. Managed the construction project for building the offices. Instrumental in the structuring of the transportation department from the ground up, including ordering equipment and ensuring that all company standards were met. Set up processes for drivers to ensure the efficient and safe delivering of all customer products. Initiated many systems of efficiency and safety for the transportation department that are still utilized by the center.
o Recruited and trained over 120 drivers and employees in the transportation department
o Managed start-up cost to come in $100,000 under budget due to efficient and detailed hiring process by utilizing the online hiring tool which compiles all data electronically
o Launched most successful start-up to date (It was completed within 90 days and the average start-up takes approximately 6 months).
o Maintained an accident and injury free culture in the transportation department during the start-up period
FedEx Ground May 1987 to September 2004
Managing Director – Atlanta, GA
Provided management and leadership for the Southeast Region with 24 facilities throughout the states of AL, GA, IN, KY and TN. Managed 28 direct and over 300 indirect reports within the region. Improve and assist operations, finance, human resources, safety and administration.
o Exceeded net revenue budget by $2.3 million dollars
o Increased revenue per package by .56 cents
o Reduced Package Handler turnover by 38%
o Reduced contractor injury frequency by 400%, reduced employee injury frequency by 100%, and accident frequency was reduced by 165% - Received 2004 President's Trophy for safety accomplishments
FedEx Ground
Managing Director – Sacramento, CA
Directed the Northwest Region with 40 facilities consisting of 37 terminal operations and 3 hub operations in states including AK, CA, ID, MT, NV, OR, WA, and WY. Managed 40 direct and 2,300 indirect reports. Increased growth and performance of sales, operations, finance, human resources, safety, and administration. Exceeded all goals in turnover, employee attitude scores, and management retention plans.
o Received operation cost control commendation
o Increased operating income by $3.4 million dollars
o Surpassed budget goals by over 100% profitability of market share, quota attainment, revenue growth and yield objectives
o Outstanding results in service culture. Achieved on-time service and overnight service goal at 100%
o 2003 Human Resource Excellence Award
FedEx Ground
Assistant Managing Director – Richmond, VA
Directed a shared region reporting directly to the Managing Director. Managed 8 Terminal Managers and 300 indirect reports.
o Earned recognition as Region of the Year
o Successful start up of Richmond operation implementing overnight service from NC to Northern VA
o Successful relocation and start up of 4 buildings to new facilities
o Received award for #1 docks in the company
FedEx Ground
Hub Manager – Queens, NY
Managed a Hub and Linehaul operation with 20 direct and 150 indirect reports located in a major metropolitan area. Directed timely sorting and dispatching of quality loads to local terminals and network hubs across the country.
o Improved worst in ranking hub to #2 in the company's hub challenge
o Commended for 0 exempt turnover for 2 consecutive years
EDUCATION
Master of Science in Leadership
Grand Canyon University
Bachelor of Science
Winston-Salem State University
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