Retired from telecommunications after 28 years .... but looking!

[Baltimore City, MD *****•********@*****.***]

Experience

**** – 2006 Verizon

Management (APSC coordinator)

 24 hour on-line nation wide support center (restore and or instructions)

 ISDN service, HI Cap, DID trunks, Video conference lines and special features

 Sold products to fit customers needs

 Rolled out several new products for Verizon

 Worked with in-house departments as well as outside forces to restore service

1995 - 2001 Verizon

R C M A C (Senior data entry)

 Input data info in CRS system for big business orders

 Retrieved connection info for outside personnel

 Built ISDN, DID and HI Cap Trunks in data base for Central Office personnel

 Was elected to special group to port out Verizon lines to other Telco’s

 Was elected as in-charge at times for Supervisor when she was not present

1987 - 1995 Verizon

M A R K (data entry)

 I worked in VZ database switch system DMS100, GTD5, 5ESS, 2EAX

 Input data info in CRS system for residential customers

 Retrieved connection info for outside personnel

 Was elected to special group to convert all analog to digital to prepare for Fiber.

1978 - 1987 General Telephone / Verizon

Dispatcher

 In charge of the outside man hours work day

 Kept track of flow of repair tickets

 Assigned field tech repair ticket to work, and clear

 Bulk and route service order loads at an 8.5 hour work day for techs in field

 Route trouble tickets on maps, worked with paging systems, and 2-way radio

 My voice was used by General Telephone for announcements for in/out bound calls.

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