Systems Engineer

TECHNICAL SKILLS

Operating Systems: Windows: **, 98, 98SE, NT 4.0 Workstation, NT 4.0 Server, 2000 Professional, 2000 Server, XP, 2003 Server, 2008 Server, Windows Clusters, VMWare ESX Server

Software: MS Office 97, 2000, XP, 2003, and 2007, Exchange/Outlook, Visio, CommVault/Simpana, Backup Exec, Citrix Presentation Server 4.0, Blackberry Enterprise Server (BES), Goodlink, EMC Navisphere, pcAnywhere, Timbuktu, Terminal Services, VNC, Reach Out, Adobe Acrobat, VMWare Server, MS Virtual Server, Symantec Ghost, Symantec System Center / SAV (AntiVirus) / Endpoint Protection, McAfee, Lotus Notes, HP (Web) Jet Admin

Hardware: Dell, IBM and HP Servers, layer-3 switches, routers, PIX Firewalls, VPN servers and endpoints, wireless networking, Blackberry, Palm, Pocket PC, HP and Quantum Tape Libraries, Fiber Channel, EMC Clarion, NAS, SAN.

WORK EXPERIENCE

Priest River LTD 6/06 – 2/09

(dba FileControl Partners, RLS Legal Solutions, Signature Media, Hendrix Manufacturing., Eco Products, The LIT Group, GulfStream Legal Group)

FileControl Partners (Priest River LTD), Houston, TX 2/07 – 2/09

SYSTEMS ADMINISTRATOR / SR. NETWORK ENGINEER

• Continue performing previous functions after RLS was absorbed

• Serve as primary technical resource to CTO

• Install and manage all Windows 2003 and 2008 Servers

• Design and lead implementation of several datacenter rollouts. Document planning stages and final results. Continue ongoing support and maintenance.

• Setup and maintain several SQL and file server clusters

• Configure Fiber fabric and LUNs for EMC Clarion CX3-40 SAN

• Administer Active Directory and Exchange 2003

• Manage all CommVault Simpana 8 backups and backup equipment

• Install and manage MS Virtual Servers

• Implement DST patch on BES, Goodlink, Exchange, and DCs

• Lead/advise other IT staff on various projects

RLS Legal Solutions (Priest River LTD), Houston, TX 6/06 – 2/07

SYSTEMS ADMINISTRATOR / NETWORK ENGINEER

• Create and maintain Citrix Presentation Server 4.0 Farm

• Maintain Blackberry and Treo devices. Administer BES and Goodlink servers.

• Install, maintain and backup - File servers, backup servers, domain controllers, and application servers

• Create Visio diagrams of networks, rack configurations, and project plans

• Configure routers and firewalls for remote sites

• Audit, manage, and maintain corporate wireless account – negotiated additional services and discounts

• Configure and maintain network appliances – Triton storage array, REO 9000 VTL, KVM over IP, HP LTO tape libraries, layer-3 HP and Cisco switches

• Request and evaluate quotes for goods and services from multiple venders

• Administer Active Directory – setup all email and user accounts

• Correct AV equipment configuration in conference rooms

• Travel to remote offices and use remote tools to administer off-site resources

• Participate in planning and implementation of moving customer-facing resources to a redundant data center

Diverse IT, Houston, TX 12/04 – 6/06

LEAD ENGINEER/PARTNER

• Created marketing materials and documentation for preplanning of purposed solutions for Visio, PowerPoint, and Acrobat

• Mentored junior partner; trained partner to use business proven strategies rather than band-aiding with unreliable solutions

• Planned Projects; Identified customer’s needs, offered multiple solutions, provided verbal and/or written explanations

• Worked with vendors to create partnerships, pre-sales support, and demos

Business Integrators, Houston, TX 11/02 – 9/04

Newmark Homes, Houston, TX (Contract)

IT MANAGER (12/03 – 9/04)

TECHNICAL SUPPORT (10/03 - 12/03)

• Planned, implemented, and supported technology in local corporate office and remote locations.

o Optimized existing project to computerize 70 sales and construction offices

o Our team reduced the original 6-month estimated time frame to 4 months.

o Recommended, organized, and lead separate training sessions for sales and construction staff.

• Supervised and participated in the roll-out and maintenance of remote offices

o Arranged for network connectivity with various local service providers

o Configured VPN connections and maintained systems via remote administration or on-site visits; InstaGate with Linksys VPN endpoint routers, Windows 2000 Server RAS with built-in Windows client

• Rebuilt and installed new servers and workstations. Reloaded 4 failing 2000 Servers, installed new 2003 Server, created standardized Ghost Images for all desktop and laptops.

• Served as point-of-contact for all technology-based projects

• Tested and implemented new technologies and equipment, including:

PDA’s; Treo 600’s, Dell Axim’s, Hitachi G1000’s, Blackberry’s and Blackberry Server

A/V equipment; Multiple LCD projectors, Linksys wireless presentation device, multiple kiosk stations with LCD and plasma displays

Backup solution; implemented Exabyte VXA-2 autoloader with Backup Exec 9

Symantec Ghost; Set up Ghost on a separate LAN to mass-duplicate all PCs

High-speed document scanning stations; Created 2 high-end workstations with 60ipm Fujitsu scanners

Network switches and routers; Removed all 10 Mbit Hubs and added layer-3 Cisco switches and gigabit links between them, replaced CAT-5 link the gigabit fiber between server location and user location.

Wireless devices; Added wireless connectivity to each floor with roaming topology.

PCs and printers; Organized more than 50 local and 70 remote HP printers using JetAdmin

• Managed contract employees and directed projects in which they were involved.

• Provided training

Business Integrators, Houston, TX (Direct) 11/02 – 10/03

NETWORK CONSULTANT/TECHNICIAN (2/03 – 10/03)

INSIDE SALES RESOURCE (11/02 – 2/03)

• Participated in reconfiguration of Cisco PIX Firewall

• Responsible for setup of IBM Consolidation Servers VMWare GSX & ESX Server

• Setup PC and migrated data for VIP’s

• Installed rack-mounted components in server racks

o Converted servers from Desktop to rack-mounted configuration

o Found KVM solution, installed, and configured OSD

• Configured multi-site VPN (used multiple WatchGuard Fireboxes)

• Installed and configured Oculan monitoring appliance for network management.

• Produced documentation for all projects

• Contacted new and existing customers to discuss new products and service opportunities

• Researched solutions brought up during conversations.

• Products included:

o NAS (Network Attached Storage)

o Enterprise Network Management solution

o Enterprise AS/400 Management solution

• Created marketing information

• Qualified prospects and distributed appropriate sales pitch.

CONSULTANT – Multiple Clients 02/02 – 9/03

• Recommended, purchased, installed and supported various portions of client’s networks and computer-based equipment.

• Projects included installation of Windows 2000 Active Directory Domains

o Implementation of Wireless networks

o Established cross-platform file sharing between Macintosh and PC workstations with servers

o Confirmation of high speed network installation and related router configurations

o Ongoing maintenance with several clients for backups, network security, and updates to necessary components using remote administration tools

Landata Systems, Houston, TX 10/00 – 02/02

SUPPORT TECHNICIAN III

• Supported and consulted on all aspects of computing needs for corporate headquarters and 17 remote offices via telephone, remote control or on-site visits.

• Logged, tracked, and reported on all support calls or requests.

• Determined needs ordered and configured all hardware and software.

• Assisted in troubleshooting WAN outages

• Assessed and assigned permissions on all remote NT4 or 2000 servers

• Participated as primary resource in nationwide project focusing on upgrading WAN circuits, servers, desktops and printers

• Trained new users on existing systems and policies

• Trained existing users on new equipment and technologies

Westerman & Associates, Houston, TX 07/99 – 10/00

NETWORK CONSULTANT

• Participated in network and computer system consulting

o Identified customer's business needs and offered technical solutions to configure and troubleshoot resources.

o Assisted customers with selecting PCs, operating systems and various needed hardware and software

o Installed, delivered, and/or repaired hardware, software and system upgrades on new and existing networks.

• Provided customer training for new computer equipment

• Answered customer service calls, assisted customers by resolving system problems over the phone, or determined if a service call is necessary.

EDUCATION

University of Houston, Houston, Texas

Bachelor of Science Degree in Computer Engineering Technology, Minor in Information Systems Technology Graduated December 1999

ORGANIZATIONS

Microsoft Certified Professional – Windows NT Server 4.0

Eagle Scout

Amateur radio operator with FCC technician plus class license, call sign -N5NHL

PADI SCUBA Certification – Advanced Open Water

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