customer service

Rebecca (Becky) G. Wright

**** ********** ****

Cordova, Alabama 35550

Contact Info:

Home Phone: 205-***-****

Cell Phone: 205-***-****

email: **************@*******.***

Work History:

Open Solutions, Inc

455 Winding Brook Drive

Glastonbury, CT 06033

Open Solutions, Inc (acquired companies: Liberty Fitech Systems (closed), Fitech Systems (Closed). Employment dates 09/1997 to 03/2009

Positions Held:

Remote Client Care Manager (Open Solutions): 06/2003 to 03/2009

• Responsible for the day to day relationship of the client with the company

• Carried portfolio of 25+ Banks and Credit Unions

• Project Management to include leading clients through major software upgrades

• Liaison between Client and all departments

• First point of contact for critical issues/disputes

• Responsible for reporting unsatisfied clients to upper Management

• Conducted periodic issues review will all clients

Client Care Manager (Liberty Fitech Systems 07/2001 to 06/2003)

• Responsible for the day to day relationship of the client with the company

• Carried portfolio of 25+ Credit Unions

• Resolved client issues as needed

• Conducted periodic issues reviews with all clients

• Installed, instructed and supported loan software system

Technical Account Manager (Fitech Systems 09/1997 to 07/2001)

• Manager of Client Support (10+ member team)

• Reported statistic of efficiency to Upper Management

• Responsible for maintaining support for over 100 Credit Unions

• Responsible for maintaining department education and morale

• Resolved client issues when needed

• Resolved disputes and critical issues

Communities of Abilene Federal Credit Union

North 6th Street

Abilene, TX 79605

COAFCU Employment dates: 09/1986 to 09/1997

Position Held:

Data Systems Manager 09/1993 to 09/1997

• Responsible for all data processing functions

• Responsible for education of employees on all new functions of computer system

• Worked closely with Senior Management to implement new software and new technology

• Responsible for maintaining all computer software and hardware

Loan Processor 01/1987 to 10/1993

• Responsible for the input of all loans into system

• Audited all loan paper work for accuracy

• Closed loans and disbursed funds

Teller 09/1986 to 01/1987

• Preformed deposit, withdrawal and loan payment transactions

• Provided efficient customer service to clients

References can be provided upon your request.

Profile and recommendations listed on www.LinkedIn.com

Rebecca (Becky) Wright

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