Sales Customer Service
Resume:
Terri Jo Zaccaria
Ormond Beach, FL 32174
Employment
October 2007 – Present
Victoria’s Secret, Volusia Mall, Daytona Beach, Florida
Sales Associate
Assist customers with purchasing merchandise in a professional and upscale environment.
January 2005 – November 2005
Wellness Family Practice, Ormond Beach, Florida
Referral Coordinator (part-time)
Responsible for scheduling patient appointments with physician specialists and various ancillary service providers. Highly interactive with patients and staff of referral care providers. Also responsible for filing patient records and other office tasks.
2000 – 2004
Metcare of Florida, Inc., Ormond Beach, Florida
Medical Systems Specialist
• Responsible for software support and maintenance of Daytona market sites
• Contact person for Daytona market sites
• Responsible for Specialist file maintenance for Daytona market
• Responsible for the daily input of new and existing admissions for all hospitals in Volusia County.
• Responsible for training (refresh and new) employees for Daytona market sites.
• Responsible for batching referral files for all sites and transferring data files to be processed by Humana
1994--2000
Humana Medical Plan, Ormond Beach, Florida
Sales Associate/Account Representative
• Assisted sales representative in obtaining new accounts and maintaining them by providing excellent service
• Held enrollment meetings and followed the full enrollment process to completion
• Researched and resolved enrollment and claims issues for assigned accounts
• Responsible for supporting assigned sales representatives in the pursuit of new sales and retention for all lines of products, through implementation of strategies designed to achieve sales, retention and profit objectives
• Responsible for assisting in the activities of producers, clients and Home Office Associates during the implementation phase of all new group sales and subsequent plan changes
1992-1994
Humana Medical Plan, Ormond Beach, Florida
Customer Service Representative
• Assisted customers with benefit information and processed claims
• Helped customers gain an understanding of their benefits and the process involved in filing their claims
• Gave provider information and scheduled appointments for customers
Researched and resolved complaints for customers.
1990-1992
Humana Medical Plan, Ormond Beach, Florida
Receptionist
• Worked on multiple tasks simultaneously and handled several telephone lines while providing courteous service to all customers.
Skills
• Detailed knowledge of enrollments, how to research claim issues and resolve issues pertaining to small and large groups
• Knowledge of claims adjusting system, Word Perfect 5.0, Customer Interface
• People-oriented, strong motivator, able to follow projects through to completion, good communication skills, very well organized and professional appearance
Education
1985 – 1990 -- Daytona Beach Community College (various courses)
Health, Life & Variable Annuity License (not current)
Certification in ICD-9 and CPT-4 coding
Completion of Medical Terminology Course
Completion of Word Perfect 5.0 course and Steno Program
1982 - High School Diploma, Joppatowne, Maryland
REFERENCES AVAILABLE UPON REQUEST
SALARY REQUIREMENTS - NEGOTIABLE
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