Project Engineer

Karishma Shah

***************@*****.**.**

Cell# 732-***-****

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Over 5 years of experience in designing, upgrade/maintenance & implementing internet works using Cisco Products. Project management and Design schemes for IP Addressing & Subnetting. Experience in IP Routing with BGP, OSPF. Implemented WAN/Core based on ATM & Frame Relay on Optical Sonet infrastructure.

Education/Certifications :

• Masters Degree in Electrical, Electronics and Computer Science – NYIT(New York Institute of Technology) Manhattan, NY – 2005-2007

• Bachelors in Electronics – MS University of Baroda, India - 2000- 2003

• Cisco Certified Network Professional (CCIP) – (ID – CSCO11081121)

• Cisco Certified Network Associates (CCNA) – (ID – CSCO11081121)

Skills

Networking

• Protocols: TCP/IP, OSPF, EIGRP, RIP, BGP, UDP, SIP, FTP, ICMP, SNMP, HTTP, DHCP, ARP, DNS, HTML

• Switching technologies: VLANs, STP, RSTP, Port Security

• Load Balancing Protocols: HSRP, VRRP, GLBP

• WAN concepts: Frame-Relay, PPP, MPLS, ATM, CSU/DSU.

• Network Technologies: IPsec, VPN, VoIP, Multicasting, ISDN

• Network Hardware: Cisco Routers, Switches, Access Points.

• Networking Concepts: IP Addressing and Subnetting, NAT, PAT, ACLs, Telnet, and Auto Summarization, CIDR

• Network Monitoring Tools: WIPM, BGP Mon, Ospf Mon, RCM tool.

• Application Packages: Ms Word, Excel, PowerPoint

• Cisco Hardware: RPMs; Catalyst Switches; 12000 Series Cisco GSRs; XR, MGX 01, MGX 45s, AXIS, BPX, JANUS ATM Frame Relay Devices.

• Hardware: M320, T640

Operating Systems: Unix, Windows

Professional Experience

Dec 2009 till Present

May 2007 till May 6th 2009

Network Support Engineer, AT&T, Bedminster, NJ

• Troubleshoot LAN using various protocols like RIP, Static and IGRP.

• Main responsibility is to resolve network and customer related issues through ATT’s online ticketing systems such as BMP, WMS and AOTS. A proactive tool called RUBY generates tickets in the queue which deals with issues on Cisco/Juniper/Lucent hardware and software.

• Dealt with input and output policy maps configuration, Be/Bc Burst parameters and VBR-NRT statements on RPMs, GSR, etc. if Customer reported QoS issues,

• Rebuilt PVCs by Deleting Layer2, Layer3, adding Layer3, Layer2 so as to adjust any mismatches in the VBT-NRT statements or sync up to the Customer settings, provided, permission to go intrusive is granted. This is done through AT&T’s proprietary tool called “ICORE”

• Conducted regular upgrades on Juniper MX960 routers from version 8.5 to 9.1a in Customer provided window for our VPLS/IPAG project

• Work with Cisco TAC support and Juniper Networks so as to troubleshoot network related issues and create RMAs in order to replace the defective equipments in AT&T’s Network which have been deployed worldwide

• Troubleshooting layer3 issues by using protocol BGP, MPLS, OSPF , EIGRP , Multicast etc

• Supporting upgrades of Juniper M320, T640 and cisco 12K , IOS XR and MGX.

• Responsible for switching the Processor cards and Service Modules in MGX45 and MGX01 switches in order to renew the uptime.

• Support customer calls for higher level escalations

• Troubleshooting PE devices for Juniper, Cisco 12K, MGX etc.

• On call support for 24/7

• Support to Tier 1 and Tier2 folks.

Advanced Technical Support (Tier3), AT&T, Middletown,NJ

• Troubleshoot wan related problems including OSPF, EIGRP, IGRP, and BGP and RIP routing and design; troubleshoot L3 related network problems.

• Project managed teams involved in Network support .

• Implementing and writing MOP on various issues. E.g. MOP for changing MTU size, Mop for changing existing OSPF area to new area. Etc.

• Involved in upgrades of various platform like RPM XF/XFL, GSR and RR upgrades.

• Investigating SDO(Short Duration Outages) for various customers.

• Tools used :ICore , ISC, BGP MON, OSPF MON, HDDS( Capacity Management), WIPM (packet loss detection), RCM

• Managed the project to implement OSPF mon server to various region.

• Managed to handle several Severity 1 cases.

• Involved in several NVT’s for various customers and troubleshooting issues related to NVT.

Testing in the Networking Lab:

• Testing/Deployment and support of ISP based services, Tested BGP/OSPF/LDP in AT&T based Lab.

• Various EBGP services like ORF, Peer groups, Route reflectors and various path attributes such as MED, Local preference..

• Used test tools such Adtech and Spirent data generators.

• Managed the project to Test NVT for various customers.

June 2005 – Dec’ 2006

Network Support Engineer, New York Institute of Technology, NY (GRA)

• Experience with complex IP network engineering /operations in a WAN environment.

• Created an OSPF simulator that could decode OSPF packet types and could monitor OSPF floods and raise alarms. It was a Linux based system with some off the shelf OSPF code.

• Evaluated OSPF flooding in complex scenarios and predicted OSPF control traffic volumes.

• Involved in a project of migrating the existing WAN infrastructure from a layer 3 back bone to MPLS using Carrier to carrier MPLS designs.

• BGP features such as load balancing, Route Reflectors, BGP metrics such as MED, AS-Path, Local Pref, Communities used.

• Used MP-BGP to create a MPLS VPN environment using both LDP and RSVP.

• Troubleshoot wan related problems including OSPF, EIGRP, IGRP, and BGP and RIP routing and design; troubleshoot L2/L3 related network problems.

• Project managed teams involved in Network support across NYIT. One of the projects I managed was Cisco IOS refresh of the entire campus LAN/WAN infrastructure.

Aug’03 to June 2005 Parshavanath Data(For Reliance), Inc. India.

Customer Implementation Engineer

Technical Experience

Gained hands on experience in network design, configuration and trouble-shooting of VoIP, Frame Relay, RIP, IGRP, OSPF, and EIGRP processes

• Layer 2 Technologies: Knowledge of PPP, Frame-Relay, ATM, ISDN, Ethernet, SONET.

• Protocols: TCP/IP, RIP, IGRP, EIGRP, OSPF, Mobile IP

• For MPLS/VPN core certified of operation of OSPF as a core IGP in single area and multi area OSPF design, Label Distribution protocol [LDP] , iBGP [full meshed and through Route Reflector] for vpnv4 routing and ipv4 routing for network management routes. Authentication was tested for OSPF, LDP and BGP. Verified general routing table and per vrf routing table segregation, verified Route Distinguishers , Route Targets.

• Tested EBGP connectivity between GSR [Cisco 12000] PE and CE over OC12 POS link. This included EBGP session establishment/Authentication/Resiliency and exchange of routes and in-depth verification of required features such as Max number of prefix, Advertise interval , Prefix list, AS-Override , ORF with CE as the sender and PE as the receiver, Transparent passage of BGP community values as set by the CE, default originate , Influencing the routing in the core by setting the value of MED by the CE and via Local Preference value; as set by the PE depending on community set by the CE, Load Balancing for dual homed CE.

• Certified QOS features such class based Priority, Class based Weighted fair queuing and Class based WRED. Also certified VOIP service with frame relay MLPPP and CRTP features.

• Tools: Ethereal, IPTables

Project Management

• Created Project implementation plans and timelines in Microsoft project. Tracked project deliverables.

• Managed diverse teams across various locations for various implementations.

• Created project delivery documentations and presented plans to various customers and higher management.

• Created work flow diagrams for various processes.

• Used PMP project delivery methodology for various implementations.

• Used tools such as MTBF for quality issues.

HONORS AND ACTIVITIES:

Gold Medal in Bachelors

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