Administrative Assistant Sales

VALERIE OWENS

**-** ***** ******, ********* *E Kew Gardens, New York 11415

*********@*****.*** (H) 718-***-**** (C) 718-***-****

SUMMARY OF QUALIFICATIONS

• Substantial experience providing superior administrative and operational support to large departments and high-level executives in variety of industries.

• Excellent interpersonal, written, and verbal communication skills with proven success serving as first point of contact, managing reception area, and coordinating high-volume switchboards.

• Highly organized and productive with outstanding ability to create / manage filing systems, office calendars, and reports. Type 50 words per minute with flawless accuracy.

• Adept at training new employees, managing shipping logistics, and providing sales assistance to salespeople and account executives.

• Proficient with Microsoft Word, Excel, PowerPoint and several sales and contact management systems.

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EDUCATION

BERKELEY COLLEGE 09/2009 to 07/2012

Major: Business Management

Degree: Bachelors Degree Business Management

Academic Excellence: Deans List: Fall 2009, Winter 2011

PROFESSIONAL EXPERIENCE

ALPINE ACCESS -DENVER, CO 11/2010 to 09/2011

Customer Care Professional-Amazon.com

Assisted customers with questions regarding payment information, refunds to their accounts for return merchandise and the shipping status of customer’s orders. Processed the cancellation of orders. Answered questions regarding vendors that sell on Amazon's website and product information. Assisted in trouble-shooting website issues. Updated customer’s account information.

Key Contributions:

• Update and maintain a up to the minute operations knowledge base through training initiatives and quickly adapting to procedural adjustments.

• Maintain a professional demeanor while de-escalating irate clients and addressing their concerns.

RUESCH INTERNATIONAL - New York, New York 12/1995 to 05/2009

Administrative Assistant

Provided office operations and administrative support to 26 employee New York branch of major international payments processor. Handled all reception duties, including initial contact with clients, administrative logistics, employment applications, maintenance of office machinery and switchboard management. Oversaw special projects for General Manager and Account Executives.

Key Contributions:

• Developed and instituted improved processes for workflow management and shipping logistics.

• Implemented round-robin distribution of sales calls to account executives, leading to higher closing rates and improved employee morale.

SELECT AUDIO VISUAL – New York, New York 08/1993 to 12/1995

Administrative Assistant

Provided front office and accounts receivable assistance to senior executives of audio/visual reseller with 30 employees following promotion from repair department. Managed reception desk. Liaised with technicians to provide repair quotes to customers.

Key Contributions:

• Ensured Customer satisfaction with efficient handling of warranty matters including data entry and ordering of replacement parts .

• Maintained excellent Client Relations by initially routing customer issues to appropriate Sales personnel, Repair Technicians, and Managers

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