Customer Service Administrative Assistant

Belinda K. Headrick

Stillwater, OK *****

Phone: 405-***-**** E-mail: ***************@*****.***

SUMMARY OF QUALIFICATIONS

Administrative Assistant or Customer Service Representative with over ten years experience.

Certified Tax Preparer (Jackson Hewitt).

Reputation for being highly reliable and learning and applying new skills quickly.

Experienced performing with a high level of accuracy and completing tasks by or before deadlines.

Medical Billing and Insurance Coding Internship 120 Hours

WORK EXPERIENCE

Medical Receptionist (05/2012 – currently) Access Urgent Care, Stillwater, OK

Responsible for courteous daily interaction with patients. Answer phones, schedule appointments, verify insurances, collecting insurance co payments.

Tax Preparer (1/2006 - 3/2011) - Jackson Hewitt, Tulsa, OK

Prepared tax returns for individuals and small businesses.

Computed financial data and taxes, examined documents for completeness, accuracy, or conformance to standards.

Filled out business or government forms, followed tax laws and regulations, and maintained records, reports, and files.

Functioned as an office manager, training, supervising employees. Printed checks, filed returns and followed through the complete process.

Substitute Teacher (9/1998 - 3/2007) - Cleveland Public Schools, Cleveland, OK

Instructed high school students using a variety of methods; prepared materials and classrooms for class activities.

Followed the plan of the regular teacher; left a detailed report for the teacher.

Retail Clerk (9/2003 - 1/2006) - Dollar General, Cleveland, OK

Checked in and stocked merchandise; built displays.

Assisted customers; balanced cash drawer daily.

Inventory Specialist (8/2001 - 3/2002) - WIS Inventory Specialists, Tulsa, OK

Trained new employees to go take inventory in a retail location.

Used a portable inventory machine to capture item numbers or price depending on what was requested by the client; stored inventory information in the portable inventory machine; transferred information to a central location to be compiled for the customer.

Enumerator (8/1999 - 4/2001) - United States Census 1990, 2000, 2010, Kansas City, MO

Interviewed persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires.

Asked specific questions in accordance with agency’s procedures; recorded answers and assisted persons with completing form; entered data using computer or specified form(s).

Explained survey objectives and procedures to interviewees, and interpreted survey questions to help interviewees' comprehension.

Met with supervisor daily to submit completed assignments and discussed progress.

EDUCATION

Certification - Jackson Hewitt Tax Service, Tulsa Diploma - Daniel Webster High School, Tulsa

Certificate – Medical Insurance Coder –Meridian Technology

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