IT Service

GUERLINKS JEAN-PIERRE

** ******* ***** *********, ** 02140 857-***-**** ******@*****.***

Summary

Possesses a strong academic background in IT combined with excellent business and communication skills.

Proficient in using operating systems such as Mac OS, Microsoft Windows 2000 to 7, Microsoft Word, Excel,

Outlook and Power Point. Well versed in using web browsers such as Chrome, Firefox, and IE.

Can repair crashed hard drives, install spyware, test software, perform checkups and maintenance, help protect and back up

important data, recommend hardware and software, update OS’s and drivers and Install hardware and software. Quick learner,

analytical, great attention to detail, strong problem solver, solid team player and independent worker.

Fluent in English and Creole French.

Constantly studying new technology and software.

Education

Franklin Pierce University, Rindge, NH September 2006 - May 2010

Bachelor of Arts, Computer Information Technology

Concentration in Business Management

• Studies explored programming, Ecommerce/web design (HTML), systems analysis and design, database design

and management (SQL), networking technologies and IT project management. Object-Oriented programming courses covered fundamentals in classes, objects, inheritance, structures, while loops, graphic user interface (GUI), as well as Languages such as C++ and Java. Concepts of Computer Hardware investigated principles of the computer structure to basic overview of software applications. Other courses are accounting, global economics, marketing and management.

IT Experience

Cambridge Rindge & Latin (HS), Cambridge, MA January 2005 - June 2006

RSTA Information Technology (Program)

Assembled, repaired and tested computers. Installed and updated operating systems, and explore setting up networks.

Harvard University, Cambridge, MA September 2005 - January 2006

Help Desk Support (Paid Internship)

Responsible for solving students and professors computer related issues. Fixed software issues such as viruses and error messages, ghosting Mac computers, conducting virus scans and updating on PC’s.

Meal4Meal, Boston, MA April 2011 - Present

Web Developer (Internship)/Sales Associate

Using PHP, CSS, xamp, codeigniter, html and adobe software for website development. Utilized social media tools such a twitter and Facebook to update site content. Led campaign to reach out to restaurant general managers to advertise, invite, and pitch for company. Using excel to organize data and communicate via email.

Other Experience

Apollo Security, Boston, MA October 2010 - April 2011

Security Officer

Managed email, outlook and spreadsheets. Provided support for clients, registered visitors and authorized access to buildings. Monitored CCTV activity, access control systems, and fire alarm systems. Patrolled interior/exterior areas of properties and CPR trained.

Franklin Pierce University, Rindge, NH September 2009 - March 2010

Basketball Manager

In charge of video editing, archived videos, uploaded tapes on NCAA websites, burned and distributed DVDs and performed inventory control; made sure that equipment operated properly, handled cash for expenses, and used spreadsheets. Responsible for team’s tech support issues for all electronic equipment such as cameras, DVD’s, DVD/VHS players, and TV monitors

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