technical

CHRYZ M. HUMPHRYS

OBJECTIVE: Offering a career exemplifying high standards. Policy oriented, and results across diverse and geographic markets and accounts. History of dramatic surpassing quotas on a daily objective. Aggressively seeking, full time position, and offering superior customer service that leads to repeat/referral business. Polished, well refined, and persuasive communicator who builds lasting rapport and discusses benefits/value with conviction. Talent for listening to customer needs, devising solutions to meet specific objectives, and building customers’ trust and respect. Sincere and honest with a high level of personal and professional integrity. Seriously devoted towards improving market share by establishing strong working relationships with clients, and using effective communication skills to peers. An organized team member with the ability to meet deadlines efficiently. Interest in the technology field and rendering Customer Service.

TECHNICAL SKILLS: Windows 7 migrations, Windows 7, XP. Altiris Deployment Console, Desktop Deployment Management. Check 21, Motorola AP’s IBM Equipment/AS400, Storage Equipment, Retail Link/ EDITIVOLI Agent Server Performance, Big Brother Application Software Development. Avocet KVM, Symbol Equipment, UNIX Applications System Maintenance, IBM Systems Peripherals Maintenance, Alpha Micro Systems upgrade, Tandem and A+ Hardware Certification, DELL Servers ( 2800, 2900) Remedy System, AS400, UNIX, Alpha Micro, Tandem Systems, Microsoft Applications, Mainframe applications, Windows NT 5.0, Networking, Web Hosting Windows Applications, Hardware and Software Installations for MAPV, VIP, SAPS, JWS, DDS, MMS, CBL, DEBIT READERS, MAK UNITS,TASCO, Citrix Box, WYSE, FAX SERVERS, DELL 2800, ABS and AXP (Motorola Equipment) Telxons. Wireless AP (Access Points). Altiris Deployment Console for schedule Applications. BMC tools for problem tracking. Work on HP Equipments and Maintenance.

**-**-**-**-**-** Insight Global Inc (Consultant) Tampa, FL

Technical Support /Desktop Support Specialist

Assisting office workers with their computer desktop systems. Providing computer support services both for software and hardware for an organization’s employees Testing of computers and ensuring that computer systems are functioning properly. Physical setting up of computers and software system installation for various computer applications and programs. Identifying and solving any problems that affect computer operating systems. Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s).Help in examination of network server’s equipment and maintenance. Maintenance of networking systems. Maintenance and upgrading of computer systems or offering recommendations on upgrades needed. Networking and connecting computers within the same organization to enhance communication. Training staff and orienting them on how to use computer hardware and software systems. Troubleshooting routine problems.

*-**-**-**-**-** Glodyn-Decision One Tampa, FL

Sr. Customer Service Engineer

Responsible for installing Hardware and Software for different Glodyn Clients. Responsible for assisting Field Engineers onsite with various levels of troubleshooting Respond to any on Call issues that may arise. Monitor Astea for system or dispatching and following up on open/closed tickets Provide support onsite at both Client users and Vendors. Assist with installation for projects and pilot projects Verified field documentations and assisted engineers onsite while installing servers. Work on Dell portables, desktops and servers, IBM blades, Dell and HP servers. Participate on the On call rotation supporting the Tampa International Airport.

*-**-**-**-**-** Robert Half Technology (Consultant) Tampa, FL

Network Support Specialist

Performs and/or coordinates fiber optic cable installations; terminates various types of cable for connectivity to various types of electronic equipment; installs wireless network equipment; performs configuration and defines parameters for installation and testing of LAN/WAN CSU/DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment; uses computers, monitoring and testing equipment to determine LAN/ WAN network component performance; takes corrective action to improve network performance; prepares equipment procurement specifications; prepares standards and guidelines for network implementation; identifies appropriate techniques and procedures for cable and equipment installation, maintenance, monitoring and performance improvement; attends seminars and training sessions; travels to offsite locations to perform related work; transports equipment and materials to and from remote work sites; responds to emergency situations. Windows 7 imaging using desktops, laptops, thin client. Building the unit and deploy after wards. Imaging and upgrading to each components. Responsible in training Associates and migrating each user from Laptop to Thin Client. Updated the devices and configure the unit. By imaging the units. Training user to use new equipment. Assure each functionality before device can be deploying to end user. Imaging and inventory is a main function to Client and responsible in accessing old device if needed after deployment

8-9-06 04-29-09 CompuCom Systems, Inc. Bentonville, AR

Technical Support Specialist

Responsible for assisting Field Engineers onsite with various levels of troubleshooting Respond to any issues on the Remedy system for dispatching and following up on open/closed tickets Provide support onsite at both Wal-Mart stores as well as various CompuCom clients Assist with installation for projects and pilot projects Verified field documentations and assisted engineers onsite while installing servers. Work on Dell servers, IBM servers and blades Log all incoming calls using the Remedy ticketing system and regularly updated the Access database. Work on MAPV, VIP installs, SAP’s JW’s eliminations, DDS/MMS Cat5 and CBL installations at various sites. Assist field engineers on ADVOCENT, KVM installations and while running cables from TP boxes to switches CISCO 2950 on site IT Support to 500 end users for both In and Fields. ADMIN on site, that trouble

shoot existing issues on equipment such as Laptop HP 6910. Control and monitor the flow of Inventory for the Client. Assist end user setting up their company equipment to their respective locations. Work on ITSM/Remedy Systems. Monitor servers as well as entire network. In contact with 3rd party vendors for equipment maintenance. Implement Additional Projects for IT Department. Work on Altiris applications. Responsible on the weekend maintenance on call rotation. Responsible on the Logistics to vendor and of parts return in coming Hardware for the site. Held accountable on the assessment and keeping proper tally of in house Hardware’s

**-**-**-**-**-** Wal-Mart Home Office Bentonville, AR

Technical Support Specialist

Working for Wal-mart ISD as a Consultant/ Help desk for all Wal-Mart EDI Supplier Supports. Monitor Conversion; execute company testing to each supplier. Attend Staff Meeting every Friday with vendors. Update management on current vendor’s progress, work on FTP / Firewall Security. Respond to all incoming calls/ Assists Supplier for all non technical and technical questions. Serves as a customer service to all new and old Wal-Mart Supplier. Worked on Operations Support for Wal-mart Stores. Inc. Assisted Member of Managers, District managers on Stores, Club issues from day to day operations need. Monitored Incoming calls by using Remedy Systems. Produced entire Department Documentations and Training Manuals. Run Exemption reports for management. Attend Monthly Departmental Meetings. Provide excellent customer service to Clients and Peers. Train Newly Associates in the Department.

TRAINING: HP-Photo Smart Altiris IBM

HP DELL Xerox Printers

Lexmark Printers IKON Printers Portables/Desktops

Big Brother AS400 Tandems

Alpha Micros Cisco Servers Cisco Wireless

POS Retail Stores Microsoft Office Black Box

Motorola Equipment AT&T Equipment BlackBerry Enterprise

Remedy Systems Footprints BMC Remedy Tracking

Wireless Site Active Directory Server 2003

E D U C A T I O N:

Angeles University Foundation, Philippines’ Batch 1985

Computer Science Major

Liberal Arts Minor

L A N G U A G E S:

Fluent in Philippine Dialects, English, brief in Spanish

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