Customer Service Management

TEMPIE ANN DOUGLAS

Phone: 619-***-**** Email: *********@*******.***

Event Coordinator extraordinaire with fifteen years office administration, vendor relations and event coordinating experience. Seeking a position within a fast-paced environment where my creative skills will make a positive direct contribution and a good working culture. Efficient detail oriented multi-tasker with a proven ability to work well independently or as part of a team. Extremely well organized with a successful background in planning and executing corporate meetings and events. Strengths in the following areas:

•Communication

Strong interpersonal skills with a proven ability to work well with individuals at all levels

•Problem Solving

Utilize top quality rational and analytical skills to help detect, correct mistake and resolve conflicts

•Customer Service

Commitment to providing excellence service, achieving a professional reputation for exceeding expectations

•Priority Setting/Time Management

Astute time management awareness and adaptable to changing workflow and customer needs

•Detail-orientated

Effective and resourceful with keen and meticulous attention to details when completing task and projects

COMPUTER SKILLS

Word, Excel, PowerPoint, and Outlook, QuickBooks, Adobe Reader, Internet Explorer, Concur Travel & Expense Management Claims Software, Safe Harbor Online Business Travel Management System, Jira Tracking, Egenica Travel Management System, Confluence Data Management System, Virtual Expense, Spring Ahead Reporting System ExpensAble Expense Report Management software

EMPLOYMENT HISTORY

Healthation, San Diego, CA 10/2003– 11/2011

Temp to Hire 05/2003 -10/2003

Industry: Software Technology

Event Coordinator/Executive Assistant

•Answer incoming calls with professional phone etiquette. Demonstrated positive, cooperative, and nurturing relationships with supervisors and team members. Input customer’s information into computer database, facilities coordinator, schedule meetings and appointments in Outlook.

•Handle registration for seminar, tradeshow and conferences. Secure space, Assist with printing needs as required (marketing materials etc.). Clarify timing upon receipt of request and ensuring accuracy of printed material before approving job for printing. Ship booth, create agenda, confirm hotels and ground transportation.

•Research and gather facts on a variety of projects, following up on projects to make sure they are progressing efficiently and completed by deadline, oversee events and monitor spending to help control costs. Coordinate travel arrangements (car, hotel and airline) and follow-up on action.

•Retrieve and communicate information to staff and customers via phone, email, websites and mail. Manage both paper and electronic files. Act as accompany liaison between departments, customers, and staff members. Plan and organize corporate programs.

•Interface with local and national vendors to negotiate corporate agreements, assist with expense report reimbursements, created/processed purchase orders, accounts payables and receivables, order office supplies, and catering services when needed.

World Gym/Postal Annex+, San Diego, CA 01/2002- 01/2003

Industry: Fitness/Shipping Services

Human Relations Manager/Bookkeeper

•New employee orientation, maintain personnel files, arrange meetings, process ADP payroll, file EDD forms, process insurance benefits, background checks

•Perform accounts payables/receivables, monthly reconciliations in QuickBooks, made in-house collections, bank deposits, and vendor relations, order office supplies.

Thornton Capital Advisors, Inc., San Diego, CA 04/2001- 01/2002

Industry: Financial Services

Receptionist/Administrative Assistant

•Reported direct to the Vice President of Administration. Assist with new employee onboarding and maintained employee records.

•Prepare monthly postal budgets, coordinated vendor relations, planned company functions, and organized travel arrangements.

EDUCATION

Bachelor of Science in Business Administration/Mass Communications

Middle Tennessee State University

ORGANIZATION

The Association of Recording Management Students (ARMS)

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