Field Service Technician
Resume:
Juan Garcia Martinez
Whitby ON
L1N 9X7
******@*******.***
SUMMARY OF QUALIFICATIONS
• Fully committed to providing the highest possible standards of customer service and support.
• People oriented; enjoy working directly with customers and the general public.
• Self-starter, can be depended on to complete a task under minimal supervision.
• Understands and appreciates the importance of a job well done.
• Over 12 years of technical and customer service experience.
• Effective problem solver, proven leader and team player.
EMPLOYMENT HISTORY
Bank of Nova Scotia
Gold Vault Custodian (Contract) October 2009 – Present
• Administration of Gold Vault ensuring the co-ordination of daily operations and security procedures.
• Conducting counts of precious metals and verifying balances.
• Maintaining custody and security procedures within the Trust and Gold Vault area.
• Provide high level of service in accordance to Scotiabank Service Standards.
Pitney Bowes of Canada
Field Service Technician February 1996 – July 2009
• Responsible for customer service in the digital equipment division.
• On site training to new customers in the implementation of new equipment.
• Assisted in the training of new customer service representatives and associates.
• Dealt with customer service concerns and complaints, by phone and in-person.
• Responsible for troubleshooting and setup of new equipment.
• Accountable for completing all required administrative tasks in an accurate and timely manner.
• In charge of managing own parts inventory with a high degree of accuracy.
• Performed basic installations, sets up IP addresses, downloads printer drivers and provided customer training on printing functions.
• Serviced and repaired a variety of office equipment, mainly Pitney Bowes, Minolta, Panasonic, Sharp and Ricoh.
• Demonstrated excellent technical and customer relation skills by ensuring overall high level of customer satisfaction with the service performed.
• Performed a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Performed troubleshooting and repaired or replaced equipment components as necessary.
• Effectively executed all required territory management and call handling procedures.
• Exhibited professional appearance and demeanor at all times.
• Positive and contributing team member.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Completed technical training on new equipment as assigned.
EDUCATION & TRAINING
Electronic Engineering Technician Diploma (With Honours) October 1995
DeVry Institute of Technology, Toronto,ON
A+ Certified July 2000
CompTIA Certification Program
References available upon request
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