Operations Manager
Resume:
Renu Singh
Richmond BC
Cell: 778-***-****
Email: ********@*******.***
Employment Experience
Position: Front desk Manager, Econolodge Inn & Suites
Duties:
Duties included all aspects of the front desk checking in/out guests, taking reservations over the phone and in person.
Hiring, scheduling and training staff
Ordering all products for the motel, including housekeeping, breakfast, and all other motel supplies.
Ensuring guest satisfaction at all levels during their stay. Setting up new direct bill
accounts and ensuring prompt payment is made.
Kept great rapport with surrounding motels in order to maximize our occupancy rates. Close off reservations when almost at full occupancy. Manage rates through global
reservations system, expedia , hotels.com etc to maximize sales and meet targets.
Ensured our communication with surrounding hotels was open and assisted each other and guests when we were all sold out to ensure our guest found a room at any of the other nearby motels.
Vancouver International Airport
Position: Operations Manager Sept 2009 to March 2010
Duties:
Assisted management and staff with operations during the Olympics
2006 April - 2008 October: Marquise Facilites
Vancouver International Airport
Position: Assistant Manager, British Columbia Visitors Centre @YVR
Duties:
Assisting Visitors to find transportation to Vancouver and Lower Mainland, as well as booking tickets to events throughout Vancouver. Book Hop on and off bus tours, Pacific Coach lines to Whistler, Quick Shuttle to Seattle etc.
Other duties included scheduling, payroll, hiring, coaching and training staff.
Cash Office Duties and daily deposits.
Coached visitors in the best way to maximize their stay while utilizing our various modes of transportation systems.
Assisted visitors in booking hotels for their stay while they experienced delays and cancellations to their flights.
Trained staff to ensure they were giving the best customer service and giving as much information possible to our guests and visitors so they would enjoy their stay and visit as many venues and attractions during their stay in Vancouver..
2000-2006: Hudson Group
Vancouver International Airport
Position: Senior Operations Manager
Duties:
Hiring, coaching, training and scheduling of staff, opening and closing stores, cashing out staff, coordinating day to day operations throughout our 30 stores that are currently run and operated by Hudson Group.
Yearly staff performance reviews, ensuring magazine and store compliances were accurate and up to date. Submitting various sales objectives and sales targets and training staff so they were trained in striving to meet those goals.
Assisted the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink.
Assisted the General Manager in recruiting and developing quality staff at all levels.
Provided input to location succession planning. Provide leadership, effective management and training for staff. Ensure over-all floor coaching and supervision is delivered consistently to ensure excellent customer service
Ensured communications from home office and the General Manager is delivered to all staff levels. Ensure full adherence to all company policies and procedures.
Implement and enforce controls that protect the company’s assets from internal and external shrink.
Completed on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back office administration).
Performed daily/ weekly operational audits.
Ensured adherence to all promotional programs and reports deficiencies in compliance to the General Manager.
Demonstrated excellent product knowledge and visual merchandising skills
Performed daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained
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