Customer Service Manager

Quayshauna Andrews

***** *. **** ******

Tampa, FL 33612

Phone: 813-***-****

Cell: 813-***-****(preferred)

E-mail: *********@*****.***

********@********.*****.***

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer service and/or healthcare experience in a challenging environment to achieve the corporate goals.

Education

Tampa Bay Technical High School 2007-2010

Hillsborough Community College 2010-currently attending

Awards and achievements

• Serve Safe License 2009-2014

• CPR License

• African American Achiever's Award 2010

• Featured in Skirt Magazine for being the most prominent teen team member volunteer at St. Joseph Hospital

• Upon graduation I received my certification in Physical Therapy/Occupational Therapy Aide

Work Experience

St. Joseph’s Hospital

2006-2008 Summers

Volunteer for three summers in different wards of the hospital. My first and second summer consisted of working in the cardiac rehabilitation ward. My duties ranged from making beds, to bringing food to patients, and answering the hospitals switchboard, assembling charts, determining if a nurse or doctor needed to be paged, and transferring calls. My third year consisted of working with moms-to-be, in St. Joseph’s woman’s hospital. My duties ranged from answering the switchboard, checking in moms-to-be into the hospital, and escorting patients to the different doctor offices for their appointments.

McDonald’s

2007-2010 Full Time

I have been working for McDonalds since my freshman year of high school. I am an Area manager. My duties range from keeping cleanliness of the store, supervising crew performance, train and keep crew up to date with current safety procedures. I also make sure minors receive breaks, and make sure the State of Florida Employment Guide lines are followed. Also I work with customers, to make sure excellent customer service, is provided at all times, and that the customer’s experience meets our standards. Also I have money handling skills, from handling money transactions for customers.

Computer Generated Solutions (CGS)

2008-2009 Part-Time

Provided customer service and technical support for Phillips and Magnavox products; such as Televisions, DVD players, recorders, and surround sound systems. My job duties consisted of working the desk’s switchboard, and directing customers calls, to the correct technical departments. Also provide customers with minor technical assistance, if possible.

References

• Jehovonny Cruz (Manager) McDonalds, 813-***-****

• Ask for current Supervisor in Charge, Summer Volunteer, Supervisor, St. Joseph’s Hospital, 813-***-****

• Tashi McColluh (Supervisor), Computer Generated Solutions, 813-***-****

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