Customer Service Marketing

HEATHER L. GARNREITER

EDUCATION: Gonzaga University, Spokane, WA

BA, Applied Communications, Minor in Public Relations, 5/06

• Magna cum Laude Honors Graduate

• GPA 3.75

• Awards & Leadership:

o Selected to join Iota Rho (National Communications Honor Society), 2005

o Elected Secretary of Iota Rho, 2005

o Publicity chair of “THIRST” campus ministry, 2002-2006

o Received $1000 Merit Scholarship, 2002

QUALIFICATIONS: Relevant skills & abilities include:

• Skilled in creating beautiful Public Relations documents and Marketing media pieces

• Classically trained in rhetoric, public speaking, speech writing and the art of persuasion

• Trained in Associated Press (AP) and MLA writing styles

• Proficient in spoken and written Spanish; adept at conversational Italian.

COMPUTER SKILLS: Microsoft Office suite, including Word, PowerPoint, Publisher, and Excel.

EXPERIENCE: M A R K E T I N G

Main Street Restaurant Group, Phoenix, AZ Summer 2003 & 2004

$225 million publicly-held restaurant owner and operator, including T.G.I. Friday’s, The Bamboo Club Asian

Bistro, Redfish Seafood Grill, and Alice Cooper’s Town.

Marketing Assistant

• Assisted The Bamboo Club’s Passport Program and designed marketing pieces.

• In charge of Friday’s Employee Sales Incentive Program.

• Participated in Friday’s Annual “Ultimate Summer” marketing promotion.

• Headed Local Store Marketing initiatives.

• Headed T.G.I. Friday’s Reward of Excellence marketing program and designed flyers.

• Decision maker for Holiday Employee Gifts.

• Assisted at all local New Store Openings.

P U B L I C R E L A T I O N S

Gonzaga University, Spokane, WA During College

Public Relations Specialist

• Created a Public Relations program for “Coaches vs. Cancer” charity that raises thousands of dollars every year for cancer research

• Designed Public Relations press kit for High Country Orchard in Spokane, WA

• Designed and implemented 5-week training and consulting program to teach students and teachers about camping and outdoor safety

• Created flyers and painted advertisements for “THIRST” campus ministry.

E V E N T P L A N N I N G

L.A. Party Designs, Los Angeles, CA 7/06 – 2/07

Award-winning event planning firm that orchestrates events for world-famous clients in some of the most

exquisite locales in the world.

Marketing & Research Manager

• Headed Marketing section of the company & created marketing and public relations programs.

• Created and sold magazine articles featuring the company’s fantastic events in the most distinguished event-industry trade magazines.

• Solely responsible for creation, execution and design of the company’s exhibition booth at, and employee participation in, the 2007 Special Event Trade show:

o Prior to the show: created flyers, brochures, email blasts, customer incentive program, Gala Award Show preparations, and Sponsorship party preparations.

o During the show: Received Marketing Executive Educational Training.

• Assisted in creation and execution of countless events across the country.

• In charge of organizing the order and purchase of all necessary linen, centerpieces, and entertainment for almost every event during the year.

• Researched new entertainment, caterers, venues and vendors for upcoming events.

• Created framed, art-like posters with witty and sophisticated photos and headlines for client distribution.

• Created over 750 Holiday cards and gifts for clients of the 2006 season.

• Maintained resource and entertainment file system needed for every event.

S A L E S & C U S T O M E R R E L A T I O N S

TollFreeForwarding.com, Los Angeles, CA 4/09 – 1/11

Telecommunications provider that gives businesses a local presence by providing them with international toll-

free and local phone numbers.

Senior Associate, Inside Sales & Customer Service

Shopzilla.com, Los Angeles, CA 10/08 – 2/09

Shopping search engine that lists more than 80 million products from tens of thousands of retailers.

Customer Relations Specialist

PriceGrabber.com, Los Angeles, CA 4/07 – 9/08

Online price comparison service providing information on millions of products through some 25 channels.

Client Services Representative – Home & Personal Channel

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