Computer Technician

Objective

A Technical Support position where over 5 years of PC Technician experience will add value to profitable operation

Profile

• Experienced in End User hardware and software support

• Co-ordinated hardware purchases, installations and maintenance

• Implemented system hardware and software upgrades

• Skilled in negotiations. Great listener and persuasive speaker

• Analytical, critical thinker with attention to detail

• Enthusiastic, flexible and adaptable, eager to learn

• Able to work independently with minimal supervision

Technical Qualifications

 Operating Systems: Windows 95/98/NT/2000/XP/Vista, Windows Server 2000/2003, Linux, Ubuntu

 Networking: understanding of TCP/IP; network troubleshooting and upgrading; physical network maintenance and upgrades; basic switch and router maintenance; IIS, HTTP, WINS, DNS, NFS, POP, IMAP, PPP, SMTP, UDP, ICMP, DHCP, SNMP, RIP, etc.

 Security: secure Internet services, LAN security, firewall (IP Filter), encryption (SSL), SSH, security policy design, implementation, network/host security auditing

 Software: MS Outlook, MS Office 97/2000/2007, MS Exchange 2000/2003, Norton Anti Virus, Norton Ghost, McAfee Anti Virus, PC Anywhere, Remote Desktop, Adobe Photoshop

 Hardware: IBM, Dell, HP, Compaq and other PC hardware platforms. Routers/Switches/Bridges/Repeaters/Access points. Laser and Inkjet Personal and Workgroup Printers and all-in ones. Other peripheral devices such as Scanners, Video cameras, wireless headsets and others.

Employment History

PC Technician – part time (on call)

Self employed. Toronto, Ontario

 AIS Immigration and Legal Services Jan 2005 – Present

North York, ON

- Set up and Configured small Pear to Pear TCP/IP network of PCs

- Reinstalled OS on used machines and installed Office software on all PCs

- Configured MS Outlook, Antivirus software, Automatic Data Back Up

- Created Ghost Images of all PCs

- Providing technical support over the phone and onsite

- Fixing Internet, LAN, MS Outlook, Printing and other problems

- Fixing Software and/or Hardware problems

 Dental Office Dr. Dmitri Gontcharov Aug 2005 – Present

North York, ON

- Set up an Configured Office LAN/WLAN

- Installed and configured Antivirus, MS Office and Back up software

- Created Ghost Images of all PCs

- Installed and configured Dental Ware software

- Troubleshooting PC hardware failure and LAN problems

- Troubleshooting network Printer problems

- Troubleshooting Wireless network problems

- Providing on site and phone technical support

 Pushkin Private School Oct 2004 – Jun 2005

Thornhill, ON

- Troubleshoot PC Hardware and Software

- Troubleshoot WLAN problems

- Troubleshoot LAN problems

- Repaired and upgraded PCs

- Installed and configured Wireless Range expanders/Repeaters, Bridges

- Installed and configured Network printers and All-in-Ones

PC Technician Oct 2002 – Nov 2004 LT Computer, Toronto ON

 Assembled and configured new PC systems

 Troubleshoot and upgraded old PC systems

 Installed and configured peripheral devices

 Set-Up and configured LAN

 Removed Viruses and spyware

 Created images to restore PC systems

Network/PC Technician Sep 2002 – Nov 2002

CFM Majestic products, Mississauga, Ontario

 Troubleshoot desktop computers in corporation network environment

 Troubleshoot networked peripherals such as printers, scanners, copiers

 Deployed new desktop computers and engineering workstation

 Installed and configured Crystal Report software

 Created and installed desktop images using Norton Ghost software

Network Technician Co-op May 2002 – Aug 2002

Softrain Institute, Toronto, Ontario

 Maintained and configured server running Windows platforms.

 Configured routers / switches / terminal servers

 Troubleshooting server's hard- and soft-ware

 Assisted students to understand network concepts

Education and Language Skills

PC/LAN Engineer 2001 - 2002

Softrain Institute, Toronto, ON

A+, MCP certification 2002

Fluent in both English and Russian

Have a full G Driver licence and 2007 Minivan

References:

AB Employment, Lyudmila – Director. t.416-***-****

LT Computer, Ioury, Tatiana – Owner. Tel. 416-***-****

Dental Office, Dr. Dmitry Gontcharov, – Owner. Tel 416-***-****

AIS International, Immigration Services, Marina – Owner.

Tel 416-***-****

Pushkin Private school, Alla Arshakyan – Principal

Tel 416-***-****

Contact this candidate