Customer Service Project

Srinivasarao

Mail id: *********@*****.***

Ph No: +91-984*******

• 3+ year(s) of experience in software development with proficiency in

development of client/server and web based application using IT.

2.1 years of experience in Salesforce.com CRM.

•

Professional Summary

• Experience in Administration,

Support of Salesforce CRM.

• Implemented security and sharing rules at object, field, and record

level for different users at different levels of organization. Also created

various profiles and configured the permissions based on the organizational

hierarchy.

Created the Validation Rules, Approval Process, workflows for

automated lead routing, lead escalation and Email Alerts.

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Experience working with Data Loader, Import Wizard.

Worked on the designing of custom objects, custom fields, role based page

layouts, custom Tabs, custom reports, report folders, report extractions

to various formats, design of Visual Force Pages, Dashboards and various

other components as per the client and application requirements.

•

Configuration,

Implementation

and

Involved in writing Apex code, Visual force, Triggers.

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Experience Profile

Currently working as a Salesforce CRM Developer with Mahindra Satyam,

Bangalore From Jun-2010 to till date

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Worked as a Java Developer with Marick technologies, Bangalore

From May-2009 to May-2010

Educational Qualification

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B.Sc (computers) from Acharya Nagarjuna University in 2008

Technical Skills

CRM/ ERP

Operating Systems

Languages Known

Web Technology

: Salesforce CRM

: Windows 2003/07/XP.

: Oops, Apex, Visual force.

: Html, Xml, Java Script.

Project: 3

Project Title

Client

Environment Used

Role

Project Description:

`

Hospital Management System (HMS) is a application for a hospital that manages the

entire services and transactions of the hospital. HMS tracks the patients from their

admission to till they are discharged.

HMS contains a module to maintain all the

transactions pertaining to the hospital in a General Ledger for accounting purposes.

Roles & Responsibilities:

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Responsible for developing apex classes, web services, triggers and workflows.

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Designing Roles/ Profiles to ensure data accessibility to authorized users.

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Created Validation Rules and customization as per client requirement.

Involved in data migration activity using Data Loader.

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Created test classes to deploy trigger and apex classes.

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Writing test cases for Classes and Triggers.

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Moving code to production from Sandbox.

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Overcoming Limitations(SOQL,DML Operations) of Salesforce.

Project: 2

Project Title

Client

Environment Used

SERVICES [SEP’11-TILL DATE]

: HEALTH

NORTHRIDGE HOSPITALS, USA

:

: Salesforce.com, Apex, Triggers, Visualforce, SOQL, HTML, JavaScript

: Salesforce Developer and administration

: DHL, New York, USA [July’10-Aug’11]

: DHL

: Salesforce.com, Apex, Triggers, Visual force, S-controls, SOQL, SOSL

HTML, JavaScript

: Salesforce Developer

Role

Description:

DHL is the global market leader of the international express and

logistics industry. DHL is having network links over 120,000 destinations in

more than 220 countries. DHL understands its customers' local and global needs

and attempts to fulfill them through a variety of domestic and international

services. salesforce customized Sales Applications help Organizations to improve

Sales and customer service by enabling users to share and mange all relevant

information about Customers, Competitors. The project involves the configuration

of salesforceapplications to accommodate Suspects, Leads, Opportunities,

Customers, Agreements and Contacts. Based on their requirements we customized

an application that well suite for them.

Roles & Responsibilities:

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•

Customized different page layouts and assigned them for different profile users

Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the

needs of the application.

Customization of UI objects like Visual Force Pages

Created Controllers, Triggers and Apex Classes.

Writing Test cases for Triggers and classes.

Moving code from sand box to production.

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Project 1:

Title

Client

Role

Environment

Project Overview:-

CMO project is an enhancement to the existing CMO web application. The application mainly

used to track the cases logged by different customers of GE. Once they logged the defect

into the system it will come into queue (Dynamic work Queue). There will be a GE support

team which will look into the case logged by customers and will start working on the issue.

This website also provides different options for the application user to add his comments

and steps to resolve the issue.

Responsibilities:

:

:

:

:

Case Management Optimization (CMO) [June’09-May’10]

PMK Associates.

Java Developer

Core java, HTML, Java Script and JDBC, Tomcat

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User Interface development was using JSPs.

Written few servlets to handle the business logic.

Written few helper classes to handle the business logic.

Written utility classes to handle the common functionalities across the

application.

Unit Testing.

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(Srinivasarao)

Contact this candidate