Customer Service Administrative Assistant

JENNIFER D. SMITH

***** ***** ****** *******, ** 77077 • 409-***-**** • *******@***.***

OBJECTIVE

To obtain a challenging position that will utilize my education, experience, leadership, and innate talents for advancement and productive growth in an organization.

SUMMARY OF QUALIFICATIONS

Result-oriented human resource professional dedicated to conceptualizing effective and creative solutions

Possess strong computer proficiency working within various computer applications including Microsoft Office and Windows Operating Systems

Experience in creating storyboards and e-learning modules via Articulate

Possess strong organizational development, training and facilitation, customer service, and communication skills

EDUCATION

University of Houston May 2011

Master of Science in Human Resource Development - (3.6 GPA)

Lamar University May 2009

Bachelor of Science in Corporate Communication - (3.5 GPA)

PROFESSIONAL EXPERIENCE

Weatherford International January 2011 - Present

Intern

• Process new hire documentation

• File I-9 and termination documents

• Electronically file documents for new and existing employees

• Perform additional duties as assigned by any manager

• Help create exit interview surveys

Calhoun Lofts August 2009- May 2011

Sr. Community Assistant/Community Assistant

• Assist in managing a staff of 20 employees

• Conduct employee interviews and monthly performance reviews

• Create and facilitate training programs that effectively increase employee performance

• Develop a sense of community

• Enhance student and residential life through the development of diverse educational, social, and recreational programming

Cush Communications January 2009- July 2009

Administrative Assistant

• Provided high-level administrative support to upper management

• Performed a variety of administrative tasks (filling, answering phones, running errands)

• Collected and reviewed articles for company magazine

• Developed media kits for company and advertisers

Other Professional Experience available upon request

PROFESSIONAL MEMBERSHIPS

Student Society of Human Resources Development

Eta Pi Lambda Communication Honor Society Member

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