Project Manager Engineer
Resume:
Carlos L. Valenzuela
Miami FL *3126
************@*******.***
OBJETCTIVE: To obtain a position in IT field to utilize my networking and pc experience and skills.
PROFESSIONAL PROFILE: with 17 years experience troubleshooting and resolving Printers, Plotters, computer, Laptops, Network, hardware / software problems
• Extensive knowledge of technology terms and developments.
• Exceptional customer service skills, account management, follow up, and sales.
• Excellent written and verbal communication skills.
• Ability to instruct users with computer and presentation skills.
• Profound ability to work from plans, technical manuals, schematics, diagrams and specifications.
• Excellent analytical and problem solving skills
• Strong ability to schedule maintenance and repair work, setting and meeting time lines.
Computer Skills
OPERATING SYSTEMS
• Windows 3x/9x/ME/XP/Vista/7
• Windows NT/ 2000/2003 Server
• Dos 3.3/5,0/6.22
NETWORKING
• Routers, Switches, DSL, Cable Modem
• DNS, TCP/IP, LAN, WAN
• Cabling, Voice, Data, Cat, Coax, Multi P
• Patch panels, Wireless Network
• Peer to Peer & Local area Network
HARDWARE
• Upgrade, assembly
• Diagnostics
• Troubleshooting
• Repair
• Configure
• Install
• Dot matrix, Laser and Inkjet Printer, plotters, MFP
• Laptop. PC and Terminals
SOFTWARE PACKAGE
• MS Office 97/2000/XP
• McAfee/Norton Utilities
• Reflection
• Partition/ Boot Magic
• PhotoShop, GroupWise
• Internet explorer, Outlook
• SQL
Work Experience.
Field Service Engineer, Hewlett-Packard, Miami Fl Feb. 2006- Dec. 2010
• Reviewed work orders on day to day basis, and documented and closed completed work orders
• Provide support, Diagnostic, Repair, Configure, Install, Upgrade, Troubleshoot for all hardware desktop technologies, including POS, HP Server, Pc, Laptop, Laser and Inkjet Printer. Multi function printers, Scanners and Plotters
• Recommend hardware and software solutions and upgrades using established procurement processes.
• Troubleshoot and resolve problems in all HP products; and perform general maintenance for clients; assist company owners and department heads in determining hardware and software requirements and making purchases;
and tutor clients on use of hardware and software
Field Service Technician, Northrop Grumman, Miami Aug. 2004- Feb. 2006
• Install, Configured, upgrade and Provide end user assistance, training,
• Improved clients’ operations by completing a wide-scale replacement of out-dated work stations and servers; upgraded operating systems from Windows 98 to Windows 2000 / XP Pro; transferred all data files to new PCs, keeping desktop preferences intact
• Troubleshoot hardware/software and network problems
• Diagnostic, Repair, Configure, Install, Upgrade, Server, Pc, Laptop, Laser, Dot matrix and Bubble jet Printer. Copiers, Fax, Scanners and Plotters, MFP, HP ,Samsun, Okidata, Xerox, Canon, Sharp, Ricoh, and more/
• Cabling, Install Patch panel, switches, routers, Hubs, DSL and Cable modem, Internet configuration
Network and Computer Field Technician, Rapid Wireless, Miami Fl Jul 2002 – Aug. 2004
• Troubleshoot and resolve computer problems; build and upgrade systems; install software and perform general maintenance for clients; assist company owners and department heads in determining hardware and software requirements and making purchases; and tutor clients on use of hardware and software.
• Diagnostic, Repair, Configure, Install, Upgrade, Server, Pc, Laptop, Laser, Dot matrix and Bubble jet Printer, Copiers, Fax, Scanners and Plotters, MFP, HP ,Samsun, Okidata, Xerox, Canon, Sharp, Ricoh, and more/
• Cabling, Install Patch panel, switches, routers, Hubs, DSL and Cable modem, Internet configuration
• Provide end user assistance, training, technical support and network connectivity in various environments
Network and Computer Support Specialist, Saxon Business Systems, Miami Fl August 2000 – Apr. 2002
• Troubleshoot hardware/software and network problems,
• Diagnostic, Repair, Configure, Install, Upgrade, Server, Pc, Laptop, Laser, Dot matrix and Bubble jet Printer, , Copiers, Fax, Scanners and Plotters, MFP, HP ,Samsun, Okidata, Xerox, Canon, Sharp, Ricoh, and more/
• Cabling, Install Patch panel, switches, routers, Hubs and other communication device
• Provide end user assistance, training, technical support and network connectivity in various environments
• Project manager, in charge of different project, in the City Of Hollywood Fl. Replace 900 old IBM Pc’s, Install new IBM net vista, inteli station in all city facilities, created user account and profile, save files from the old pc and transfer to the new one, Install and Configured user software and peripherals, training city employees for new hardware, software
Network and Computer Technician, N.V.M Electronics , Miami FL Jul 1997 – August 2000
• Install, Configured, upgrade customers LAN, Troubleshoot hardware/software and network problems
• Diagnostic, Repair, Configure, Install, Upgrade, Pc, Laptop, Laser, Dot matrix and Bubble jet Printer
• Cabling, Install Patch panel, switches, routers, Hubs and other communication device
• Provide end user assistance, training, technical support
• Refurbished printers, pc, monitor and laptop,
Computer Technician, Tandy Corporation, Miami FL Feb 1993 - Jul 1997
• Diagnostic, Repair, Configure, Install, Upgrade, Pc, Laptop, Laser, Dot matrix and Bubble jet Printer
• Troubleshoot hardware/software and network problems
• Provide customer assistance, training, technical support
• Refurbished printers, pc, monitor and laptop, Configure, Install, Upgrade personal computer
Carlos Valenzuela
Education.
New Horizon May 2003 - Feb 2004
• MCSE (Microsoft certified System engineer)
2151 Microsoft Windows 2000Nnetwork & Operating System Essentials
2152 Implementing Microsoft Windows 2000 Professional & Server
2153 Implementing a Microsoft Windows 2000 Network Infrastructure
2154 Implementing and Administrating Microsoft Windows 2000 Directory Services
2072A Administering a Microsoft SQL Server 2000 Database
2126B Managing a Microsoft Windows 2000 Network Environment
Miami Technical College Oct 1989 - Sept. 1991
• Degree in Computer Repair Technology
University of Guayana (Venezuela)
- Electronic Engineer Oct. 1985 - Sep. 1987
Gonzalo Mendez Institute (Venezuela)
- High School Sep. 1984
Additional Certifications
A+
• Core Hardware
IBM: Certification.
• -Warranty Support & PS/Value Point Service
• -ThinkPad Service Training
• -Ps/2 Micro Channel Models Service
• -IBM PS/2 Server 95 Service
• -Ps/2 Display Service
Printer Certification.
• -IBM 2380/2390/2390 PS/1
• -IBM4072 Exec Jet
• -IBM 4226
• -IBM 4039 Printers Service Training Courses
Certification.
• -Universal Training for Printer
• -BJC 600 Series Color Bubble Jet Printers
Printer Certification.
• -HP LaserJet 4/4M, 4PLUS/4M PLUS
• -HP IIISI, 4SI/4SIMX/4L/4ML/4P/4MP
• -HP 5/5L
• -HP LaserJet 2000/3000/4000/5000/8000/9000 Series
• -HP LaserJet Basic Hardware Training\
• HP Design Jet 70,90,110,130,
• HP Design Jet 500/500plus/510/800/5500
• HP Design Jet Z2100/3100/6100
• HP Design Jet 25500
AST Certification.
• -Bravo Family
• -Bravo Energy Star Service Training
OKIDATA Certification.
• -OL400e/410e/410e-ps
• -OL810
• -OL600e/610e/610e-ps
• -OL320
Languages
• English
• Spanish
References available upon request
Carlos Valenzuela
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