Information systems, software support, quality assurance

Eric Ortiz

** ****** ******, **. ***** Phone: 949-***-**** E-Mail: **********@*******.***

Objective

I'm an innovative IT professional seeks to obtain a challenging position in a stable company that can benefit from my knowledge of information technology, EDI and application support.

Summary of Qualifications

-Solid 10+ consistent years of delivering highest quality of IT support.

-Successfully directed and carried out a wide variety of system implementations/upgrades, both as a consultant and department lead.

-Strong working knowledge of software, hardware, networking, operating systems, and security applications.

-Superior analytical and problem-solving abilities, with track record of identifying the top most important problems and correcting them stabilizing the department and improving operations.

Technical Skills

Platforms: Microsoft OS (XP, 2003, Vista), AS400, MS-DOS, Unix, HP, Solaris, AIX, Linux.

Protocols: LAN, TCP/IP, Telnet, VPN, POP3, SMTP, HTTP, AS2, FTP, SSL, ebXML, IMAP, JMS, Async/Bisync, PGP.

EDI documents: 820, 832, 850, 855, 810, 860, 856, 940, 943, 944, 945, 997 and UCC-128 labels.

EDI Data Translation: XML, ANSI X12, EDIFACT, TRADACOMMS, ODETTE, Flat File, UCCNET, Rosettanet, HIPPA, VICS

Tools: Microsoft SQL, Java, HTML, XML

Mapping Tools/ERP: Trustedlink, Mercator, Gentran, Bizlink, Axapta

Professional Experience

EDI coordinator / Sole technology / 2007 - 2009

-Managed EDI trading partners using Axapta ERP system for US and Europe offices. Monitored daily EDI transmissions of EDI documents such as 820, 832, 850, 855, 810, 860, 856, 940, 943, 944, 945, 997 and UCC-128 labels. EDI documents, data reconciliation, mapping troubleshooting and researched ANSI X12 data problems. Analyzed transaction files to identify data errors, transmission errors, and mapping errors.

-Scheduled, coordinated and implemented new EDI trading partners analyzing EDI specifications to fit the internal business application. Set up new EDI profile, scheduled testing and production. (Macy’s, Amazon, Nexcom, Nordstrom, etc.)

-Authored EDI documentation and developed clear and up-to-date procedures to be used by sales and logistics. Created knowledge base repository for centralized information sharing.

-Coordinate with network engineering, application development, and database administration functions to ensure availability, reliability, and scalability of EDI systems to meet business demands.

-Responsible for creating (832) catalogs and maintain their accuracy within Inovis catalog system.

-Maintained domain servers, installed, upgraded and troubleshoot required software applications.

-Highly familiar with concepts such as X12, UCS, VICS, FTP, AS2, asynchronous connections and certificate encryption.

Key contributions-

-Eliminated EDI backlog of customers. First time this had been accomplished within the dept.

-Implemented Macy’s, Nordstrom, Nexcom and Amazon within weeks of each other generating new revenue dollars for the company.

-Proactively identified the top most important EDI problems and corrected them decreasing thousands of dollars in charge backs and stabilizing the EDI department.

-Created knowledge base repository for centralized information sharing.

QA Analyst / Apria Healthcare / 2007 – 2007

-Responsible for testing a large healthcare project in a team environment.

-Developed test plans composed of test scenarios for functional/enhancement testing as well as regression testing.

-Experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.

-Maintained system test environment by managing hardware, performing software upgrades and populating test data.

-Assist with the coordination of software release upgrades and prepare release documentation.

-Interacted with developers, business analysts, and users in application design and document reviews.

-Used Bugzilla for repository, reporting and tracking bugs, and providing updates on resolved bugs.

-Attended weekly defect report meetings and presented progress updates.

IT Systems Analyst / IBM / 2006 - 2007

-Responsible for client onsite assessment, technical consulting of supply chain management middleware application WPG/WBIC (WebSphere middleware application)

-Provision clients connections from start to the end and isolated exceptions of message delivery and SSL connection via server logs (UNIX, Linux), WBIC/WPG console and monitoring tools

-Configured client’s channels (RN, AS2, EDI or XML), profiles, certificates, data maps and HTTP/SSL connections. Provided software integration and troubleshooting.

-Provided training to clients and our internal staff on how to navigate and utilize WBIC/WPG console to search for data and produce reports, and provided 7X24 on call tier II support.

-Coordinated the implementation of WBIC/WPG application upgrade and enhancements.

-Managed clients’ digital certificates (SSL, encryption & signature), and developed alert and mechanism to track certificates expiration.

-Tasked with provisioning supply chain channels and on-boarding new clients that include Lenovo, Cisco, Amkor, Arrow, the GAP, and Telstra.

Software Support –Implementation Analyst, Level III / Inovis-IPNet / 2001 – 2006

-Software application support: Trustedlink Enterprise (EDI Translator), Bizlink (EDI Translator) including Async, Bisync, FTP and AS2 communications.

-Typical responsibilities included new account setup assistance, EDI mapping, troubleshooting, AS1, AS2, AS3, PGP, SSL, certificate encryption, and network issues, EDI and XML analysis, and general product support assistance.

-Inovis VAN Support -- Mailbox setups (FTP, Async, and Bisync), Carbon Copies, Data Flow Integrity. Supported Van Services for key accounts—Lowe’s, Kohl’s, etc.

-Developed, tested and implemented maps for customers according to their trading partners EDI technical specs.

-Pre sales and post sales support for the sales department for all product lines.

-Mentored/coached new team members as related to Inovis products establishing proficiency within weeks.

-Spearheaded QA of new mapping software release serving as main point of escalation for complex issues.

Education

-Chapman University, B.S. Computer Information Systems, Irvine, CA. (In progress- Summer 09)

-California State University Hayward, E-business management, Hayward, CA.

-Irvine Valley College, General education, Irvine, CA.

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