Manager Customer Service

MICHELE KOPP

**** *. **** ****** *****

Davie, Florida 33328

*************@*****.***

Mobile 954-***-****

Home 954-***-****

Areas of Expertise: Property Management, Project Management, Security Operations & Management, Office Management, Customer Service, Safety Regulation, and Risk Management.

Experience:

11/09 – Present Brycor Holdings, Hollywood, FL

Property Manager

• Manage four apartment complexes

• Overseeing a 1.5 million dollar renovation

• Obtain bids

• Project management

• Assist and administer lease agreements and marketing

• Collect rent, contact delinquent tenants, process evictions

• Implement preventative maintenance programs with maintenance and contractors

• Property inspections

• Assist in budget preparation, information gathering and data input

• Provide multifaceted general office support

• Weekly and monthly reports

• Perform Accounts Payables/Accounts Receivables

• Ability to work independently

• Team player

• Highly organized

• Strong work ethics

• Able to prioritize and meet deadlines

08/08 – 01/09 Blackwell Oil & Beverage Company, Miramar, FL

Office Manager

• Manage the office and warehouse operations for a million dollar petroleum and beverage business

• Responsible for accounts payables/receivables and inventory control utilizing QuickBooks

• Order inventory and supplies

• Staff payroll and timesheets

• Banking deposits

• Able to multitask

08/07 - 07/08 The Continental Group, Inc. Hollywood, FL

Property Manager

• Managed a 423 unit developer controlled high rise condominium start up

• Worked with a Developer controlled Board of Directors and one Director from the membership

• Worked on a daily basis with the Developer Construction Superintendent

• Coordinated warranty repairs

• Perform daily property inspections with the Maintenance Supervisor

• Over saw contract security and valet operations

• Directly supervised a staff of 9 full time maintenance and janitorial employees

• Performed A/R and A/P functions for compliance with the established budget

• Met with developer representatives to discuss association business

• Prepared weekly and monthly management reports

• Attended monthly managers meetings and legal seminars

Property Manager

• Managed a 567 unit luxury high rise condominium

• Responsible for the daily operations to include supervising a full-time staff of 19 employees

• Oversaw security operations working directly with the Director of Security

• Implemented new post orders and a new and improved process for all package deliveries

• Performed project management for a 4.2 million dollar restoration project

• Prepared daily, weekly and monthly reports for a nine member Board of Directors

• Attended and chaired monthly Board meetings

• Oversaw the daily operation of an on-site café, prepared menus and ordered provisions and supplies

03/07 - 08/07 Atlantic and Pacific Management Inc., Delray Beach, FL

Property Manager

• Managed a 403-unit luxury high-rise condominium

• Responsible for daily operations supervising a full time staff of 12 employees

• Oversaw several projects as they relate to ongoing maintenance and hurricane damage repairs

• Converted a 20 year old self managed association to an outsourced property management operation

• Prepared daily, weekly and monthly reports for a seven member Board of Directors

• Supervise A/R and A/P functions

• Interacted with vendors and association attorneys regarding several ongoing issues of litigation

01/06 - 03/07 Castle Management Inc., Plantation, FL

CAM Manager

• Performed the daily management functions of a 2,085-unit luxury homeowner association

• Created and implemented new policies and procedures for new and previously existing staff

• Prepared monthly management reports for the Board of Directors

• Responsible for customer service of homeowners, scheduling of meetings, vendor interaction

• Generation of work orders and special projects

• Created new procedures for Architectural Review Board resulting in 50% improvement in efficiency

• Created new landscaping designs for the entire community which totaled 17 square miles

• Responsible for the processing of violations within the community in regards to parking, covenant

enforcement and compliance with community standards

• Transitioned new Security vendor to include 4 entry gates

• Attended monthly security meetings with the Board of Directors and the Director of Security

12/04 - 12/05 Kent Security Services Inc., Miami, FL

Business Development Manager

• Provided support to a security service and valet parking company in an operations team of twelve

• Administrative Assistant to the President of the Company

• New contract start up for unarmed security services

• Quality control audits with clients in the field

• Created marketing material to support the sales and operation team

• Organized and attended job fairs and industry functions

• Provide multifaceted general office support

• Organized monthly meeting with property managers

Education:

Nova Southeastern University Davie, FL

• Child Developmental Associate Degree

Gold Coast Schools Tamarac, FL

• Completion of Community Association Manager Education Course

• Real Estate Associate Education Course

Computer Skills:

• Microsoft Office Suite; (Excel, Outlook &Word)

• T.O.P.S. (Association Management Software System)

• Rent Manager (Apartment Management Software System)

• Win-Team (Financial System), Continental Connect (Proprietary Association Management Software)

• QuickBooks accounting system

Contact this candidate