Customer Service, Sales, Entry Level
Resume:
Lakazia J. Davis
*** *******’s Corner Road King & Queen Court House Va. 23085 804-***-**** *********@*****.***
Personal Profile
Objective: Accomplished Child Care Professional seeking to leverage background in people management, customer orientation, and productivity and quality management in an entry level underwriting position. Extremely motivated in changing career and eager to contribute to a company’s Financial and Loan Department.
Effective communicator considered being diplomatic and tactful while interacting with others on all levels. A demonstrated history of providing guidance and mentorship in various work environments.
Lifetime experience of customer service; born and raised in a family retail business where service and customer relations were considered first and foremost.
Professional Experience
Capital One Richmond, Va. April 2012 - Present
Customer Service Coordinator
• Addresses account specific questions.
• Fields inbound calls from customers who transact over 30k a year.
• Supports multiple lines of business including customers with credit and debit cards, rewards program, home and car loans.
• Assures speedy resolution of issues including approval or decline of credit lines and utilizing all available channels.
• Delivers high quality servicing while promoting the utilization of credit cards.
• Assist in one call resolution by promoting a customer first culture through having premium rewards products, exciting choice, empowerment capabilities, and a comprehensive sales and upgrade program.
• Advanced knowledge of credit industry.
• Ability to work under pressure and meet established standards.
Rainbow Station Mechanicsville, Va. June 2007 – April 2012
Recreational Counselor
Plans, implements and supervises the daily program for the class in accordance with the philosophy of Rainbow Station.
Evaluates the quality of Recreational Instructors, Recreational Assistants, Recreational Aides and volunteers.
Assists the Director and Assistant Director in assessing continuing education needs and provide training as requested.
Serves as Administrator in Charge in the absence of the Director or Assistant Director.
Establishes an effective classroom communication system.
Participates in special projects at the request of the Director and/or Assistant Director.
Assists with public relations events (social, parent, special interest).
Develops a courteous, positive and mature interpersonal relationship using a cooperative team approach.
Supervised two (2) employees.
Performed annual employee reviews
Sunnyside Food Mart West Point, Va September 2011-Present
Cashier
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Issue receipts, refunds, credits, or change due to customers.
• Issue trading stamps, and redeem food stamps and coupons.
• Maintain clean and orderly checkout areas.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Resolve customer complaints.
• Sort, count, and wrap currency and coins.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Cash checks for customers.
• Compile and maintain non-monetary reports and records.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Pay company bills by cash, vouchers, or checks.
• Help customers with Western Union transactions, money orders and bill pay.
DTLR Richmond, Va. November 2005 – May 2007
Sales Associate
Ensures every customer receives outstanding service by providing a friendly environment, which includes greeting, acknowledging every customer, and insuring service needs are met.
Maintains awareness of all promotions and advertisements.
Assists in floor moves, merchandising, and display maintenance.
Completes cash transactions and service related tasks for customers.
Completes year-end inventory and cycle counts.
Completes end of day cash closeout.
Education
Virginia Commonwealth University Richmond, Va. September 2005 - December 2010
• Bachelor’s Degree in Interdisciplinary Studies concentrating in Elementary Education
• Psychology Minor
King and Queen Central High School King and Queen, Virginia September 2000 – June 2005
Diploma
Skills
Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
Procare Data Systems
Customer Relations
Covey Training
Total System Services (TSYS)
Banking systems such as IRIS, COLD, CHIA, and SeeDocs.
References
Melissa McIvor
Current Supervisor
Capital One
Mechanicsville, Va.
Yolonda Harris-Edmond
Co-Worker
5720 Clarinbridge Court
Richmond, Va. 23228
Vanessa Porter
Relative
207 Carlton’s Corner Road
King and Queen C.H. Va. 23085
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