Tresa T. Phillips

Spring, TX *****

832-***-****

American Bureau of Shipping (ABS) - Houston, TX 5/2010 to present

SED Technical Assistant Contractor

Responsibilities:

Create/set-up Oracle Projects in the database for purposes of submitting vessel plans and approving ship vessel standards in accordance with ABS Standards. Performs technical filing and document control actions related to engineering drawings and submittals.

Galloway, Johnson, Tompkins, Burr & Smith- New Orleans, LA 6/2008 to 2/2010

Human Resources Assistant

Summary:

Responsible for preparation of personnel benefit packages, new hire personnel packages, printing 401k reports, maintenance of associate candidate resumes, time clock records and former employee records, as well as verification of attendance records, filing, inputting time corrections, answering telephones, bank runs while ensuring a high level of integrity to internal and external customers.

IKON Office Solutions, Inc. - Houston, TX 2/2003 to 6/2008

Billing Specialist 1–Key Account

Summary:

Create, terminate, renegotiate, and maintains customer contract records and billings

Enters maintenance/contract data into billing system as sold by sales professional for Key Accounts

Handles all payment reconciliations by ensuring that invoices are billed accurately and paid timely

Prepares various reports for management team daily, weekly, and monthly

Researches and corrects Oracle, data cleansing, IFS, AND Six Sigma reports

Initiate and maintain customer contact via phone, fax, or email to obtain accurate meter reads

Develops strategies to optimize billing revenue and reduce frequency of estimations

Determine best practices to obtain marketplace objectives

Proactively identify marketplace trends to ensure effective workflow management

Maintain data integrity by substantiating customer information and file management (i.e. contact information, customer account changes, address, phone#, equipment id#, etc.)

Promote innovative products such as the E-Ikon Web program.

Achievements/Accomplishments:

•April 2006 – Unit Award Winner (Teamwork - Month End Billing)

•August 2005 – Unit Award Winner (Effective Leadership)

•February 2005 – Unit Award Winner (Increased Rocky Mtn. meter collection by more than 25 percentage points)

•December 2004 – Unit Award Winner

SKILLS

MS Word, MS Outlook, Lotus Notes, Data Entry, MS Excel, AS400, QuickBooks, Oracle

References Available Upon Request