Customer Service Manager

Dionne DW Walker

Walnut Street

Holyoke MA *****

Cell: 413-***-****

Email: **.****@*****.***

Professional Experience

LA Fitness

Training Manager

****-*******

Spriingfield MA

• Personal training sales and club marketing

• Personal training coordinator

• Customer service calls and correspondence

First Generation Theater and After School Program

Artist in Residence/Group Coordinator

2008-2009

Springfield MA

• Teaching Theater through movement and Spoken Word

• Community outreach mentoring and group facilitiation

• Recruiting deserving youth and mentors for First Generation

• Programming/workshops

Gold s Gym

Senior Sales Manager/Personal Trainer

2007-2008

Amherst MA

• Club marketing and membership sales

• Customer Service calls and correspondence

• Fitness counseling & Exercise Program Design

Hip Hop Theater Festival/ Def Poetry Jam

Personal assistant to Co-Producer/Artistic Director

2006

Brooklyn NY

• Reviewing scripts and audition material from potential artists

• Promoting artists affiliated with the company

• Administrative work

Education

Holyoke Community College Holyoke MA

Pre-requisite Courses for Master s in Sports Medicine May 2010

Manhattanville College Purchase NY

Bachelor of Arts May 2006

Major: Management with concentration in Marketing

Minor: Music

Workshops/Presentations

• University of MASS. Kinesiology Department Amherst MA

Spring 2008

• Nike Girls Basketball Camp Amherst College MA

Summer 2008

• University of MASS. Women of Color Leadership Network

Fall 2008

Honors/ Extra Curricular Activities

• Volunteer Assistant Director for Westchester Magnet Academy High School Theater Department musical production of Bring in the Noise Bring in the Funk 2005-06

• Manhattanville Women s Basketball Team 2002-2007 (Captain 2004-2005 season)

• Manhattanville Women s Softball Team 2004-2005

• Nominee for National Basketball Association (NCAA) Leadership

Conference 2004

• Martial Arts Training

Certifications

• Equinox Fitness Training Institute (EFTI) & Aerobics Fitness Association of America (AFAA)

• Adult Automated External Defibrillator (AED)

• Adult & Child CPR and First Aid

Computer Skills

Microsoft Office Software CheckFree Software

References

Furnished upon request

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