Guess Service Representitive

*** * ****** *** *

Oceanside CA, ***** 760-***-****

**********@*****.***

Yolanda Kelly

Objective Guess Service Representitive

Summary of Qualifications • Bilingual

• Service oriented

• Great customer service

• Team player

Employment History

Feb. 2009-Nov 2011 Dermatology Medical Group Oceanside, CA

Medical Assistant/Call Center

• Assist in minor surgery and cosmetic procedures

• Face to face customer relation

• Wound care

• Patient education

• Customer problem solving

January 2007-Jan 2009 Roncone Orthodontics Vista, CA

Front Office Administrative

• Schedule multiple appointments

• Patient registration

• Process insurance billing

• Create patient contracts and arrange financial payment plan

• Order and maintain office supplies inventory

Feb 2003- Sept 2006 Bullmoose Orthodontics Chandler, AZ

Front Office Administrative

• Process monthly billing and statements

• Collect on account receivable in coordination collection agency

• Complete initial diagnostic records

• Order and maintain office supply inventory

• Answer all incoming calls, schedule various appointments

Feb 1998- Dec 2002 Graybill Medical Group Escondido, CA

Medical Assistant

• Took patient history, vitals

• Administered vaccinations and phlebotomy

• Assisted in minor surgery

Education Dec 1996- 1998 California Paramedical & Technology Riverside, CA

Successfully certified as a Medical Assistant / Front Office

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