Desktop/Network/Server Support and Administration
Resume:
Jason Calafiore
Ridgefield Park, NJ 07660
*****.*********@*****.***
Objective
To obtain employment in an organization that will expand my broad experience in IT, Telecommunications and Business as well my background in Communication studies
Education
Rutgers University, School of Communication, New Brunswick, NJ
B.A. in Communication, January 2008
Major GPA 3.6 / Cumulative GPA 3.3
Dean’s List: Spring 2003, Fall 2006, Spring & Fall 2007
Certifications
Certified LANDesk 8.8 Administrator (CLA), R/GA, New York, NY (08/2008)
Courses
MCSE Exchange 2003 & 2007 Training, Netlabs ITS, Delhi, India (06/2009 - 07/2009)
Cisco Certification Program (CCNA), County College of Morris, Randolph, NJ (01/2008- 12/2008)
C & Matlab Programming, Rutgers University, New Brunswick, NJ (01/2004 - 05/2004)
Dell Hardware Certified, NJ Transit, Maplewood, NJ, (03/2007 – 03/2008)
Technical Knowledge
OS & Software: Windows Server 2003,Windows 9x/2000/XP/Vista, Mac OS, Exchange Server 2003/2007, MS Office 2000/2003/2007, Lotus Notes, LANDesk, VMWare Server, Symantec Anti-Virus, Symantec Ghost, MacAfee Anti-Virus, Cisco VPN, SAP, Altiris,
Hardware: Dell/HP/Lenovo Laptops and Desktops, Mac, Dell/HP/Xerox printers & digital senders, Cisco Routers & Switches, Network Cabling, Blackberry, Fax
Web Programming: HTML
Experience
United Nations, New York, NY
Office of Humanitarian Affairs (OCHA)
10/2009 – Present
IT Helpdesk Assistant
• Provided Technical support for OCHA staff comprising of approximately 200 users
• Implemented various images for Lenovo and Dell laptops using Symantec Ghost
• Supported users with Hardware issues relating to IBM/Lenovo Desktop & Laptop
• Troubleshot various software issues relating to Lotus Notes, MS Office, Adobe Acrobat,
and other standard applications
• Responsible for configuring and inventory of Mission Laptops and other equipment
• Assisted in OCHA Under Secretary General Videoconferencing calls and General Assembly meetings
R/GA Interactive, New York, NY
04/2008 – 03/2009
Desktop Support Administrator
• Facilitated implementation of LANDesk in NY office by working with NetworkD
• Created numerous Software Distribution packages in LANDesk and worked closely on Hardware Independent Imaging
• Responsible for all new hire desktop configurations for PC and MAC
• Supported approximately 600 users consisting of PC desktops and laptops
• Used Active Directory to manage computers in proper organizational units, manage user account information, and deploy software
• Troubleshot various hardware, software, and LAN/WAN issues
• Utilized Norton Ghost to image HP desktops and IBM/Lenovo laptops
• Performed Basic A/V support for Video Conference equipments
• Maintained status of helpdesk system
• Responsible for retiring old equipment and removal of data
• Provided phone support for both the New York and San Francisco offices
New Jersey Transit, Maplewood, NJ
IS Office Technician Part-Time, 03/2007 – 04/2008
• Provided technical support to over 100 NJ Transit sites (bus and rail)
• Resolved various LAN and WAN issues both locally and in field sites
• Configured LAN setup relating to both software and hardware
• Coordinated and performed Dell desktop upgrades at various bus and rail locations
• Troubleshot hardware problems with Dell desktops, laptops, and printers
• Offered direct in-house software and hardware support to over 200 employees
• Worked on many software issues on both home-grown programs as well as Microsoft XP/ 2000 issues and third party software
• Created images and configured them to be used in various Dell Optiplex systems
• Resolved several issues in conjunction with other groups including Server Support, Telecom, Transit Programming, CCTV Monitoring
• Provided assistance with Attachmate Extra, the interface for our Mainframe system
• Maintained status of help desk system (Footprints)
Morris Planning Associates, Inc, Morris Plains, NJ
Financial & Technical Assistant, 02/2006 – 09/2006
• Organized financial documents into Lacerte program for 2005 tax returns
• Advised and implemented technical and security improvements with regard to network hardware and security, data backup and management, and data encryption
• Upgraded existing virus protection software with Norton Anti-Virus
• Transferred hard copy financial data to Adobe PDF format
• Provided administrative assistance within a small business setting
Schindler Elevator Corporation, Morristown, NJ
IS Customer Service Intern/Temp, 09/2000-10/2004
• Configured and serviced DELL and HP desktops, laptops, and printers
• Managed accounts and computers on the domain using Active Directory
• Coordinated and performed desktop and laptop replacements for US Schindler offices
• Troubleshot many high level Telecom, Server Support, and SAP issues in conjunction with the appropriate group as well providing Level 1 and Field Link Support
• Imaged PC’s using Altiris or Norton Ghost and worked with the Deployment Console to change properties of registered computers on our network
• Cleaned numerous viruses, worms and trojans using Norton Anti-Virus and removal tools at both the headquarters and the field offices
• Prepared all required hardware in company-wide projects such as the annual National Sales Launch
• Configured software on Field Link units and provided phone support to technicians
• Provided phone support to all North American Schindler offices
• Designed various procedure forms used by both coworkers and clients
• Arranged hardware repairs with Dell, HP, Toshiba, Verizon, Microsurgeon, and other consulting services
• Resolved various SAP issues including account lockouts and printing problems
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