Project Manager Customer Service

Casey Dooley

******@***.*** ** Main St., Apt. ***, Deep River, CT 06417 203-***-****

WORK EXPERIENCE

Content QA Manager, nSphere, May 2010–Oct. 2011

Trained content editors/analysts on our ever-evolving proprietary content management systems and monitored and evaluated their work for quality and timeliness

Suggested needed and necessary updates and/or fixes to current and future content management systems

Provided feedback on work and quality of content team and quality issues concerning content, topics (search keywords) and general website usability and visibility

Proofread title and topic (keyword) listings

Acted as content editor/analyst when not attending to managerial duties, critically reading articles and creating topics

Freelance Writer, Wine Enthusiast Magazine, Jan. 2009–Sept. 2010

Researched and wrote running front-of-book article, “Geek Speak,” a brief explanation of a technical wine term

Editorial Assistant, Wine Enthusiast Magazine, Feb. 2008–Jan. 2009

Photo researched all articles to be published

Edited, fact-checked, and/or proofed all articles to be published

Researched and wrote front-of-book articles, captions, headlines, book reviews and online pieces

Maintained and updated online calendar of events, as well as weekly, interoffice Excel spreadsheet of event invitations

Maintained, updated, and supervised Wine Enthusiast Magazine style guide and consulted New York Times’ style when necessary

Provided customer service via phone and email with regards to editorial and photography inquiries/concerns, acquisitions and corrections

Document Publisher, Bristol-Myers Squibb, Nov. 2006–Oct. 2007 (contract position)

Imported, bookmarked, hyperlinked, edited, formatted, published, finalized and/or QC’ed assigned documents

Trained in and proficient with using Word, Excel, Adobe Acrobat, and medical CMSs: Documentum, CARA and CoreDossier

Communicated with authors and supervisor to ensure that documents were compliant

Editorial Assistant, Pre-Press Publishing Co. / Palmyra Press, Oct. 2005–Sept. 2006

Performed light to medium proofreads/copy edits on manuscripts and galleys

Type coded manuscripts according to specifications of author and project manager

Photo researched images from art logs/manuscripts and obtained usage permissions

Created and maintained art logs

Read and critiqued submissions of various genres in poetry, fiction, and nonfiction

Researched and wrote critiques and market reports on various book manuscripts

Learned and maintained style guide according to company standards and the Chicago Manual of Style

EDUCATION

B.A. Major: English Minor: Writing

Providence College, Providence, RI, May 2005

GPA 3.37; Dean’s List (5 semesters)

Course Highlights: Literary Journalism, Creative Writing in Fiction, Intermediate Writing, Modern American Fiction, Contemporary Poetry

Semester Abroad: National University of Ireland, Galway, Fall 2003

Course Highlights: Contemporary Irish Writing; Travel: Ireland, Spain, England, Scotland

MediaBistro Online Education, April May 2012

Course: InDesign for Writers and Editors

Contact this candidate