Professional

**** ****** ****

Apartment ***

Lake Charles, LA 70605 732-***-**** (c)

**********@*******.***

Rheini Turner

Objective A position requiring written and verbal communication, analysis, and leadership skills.

Proficient using the following computer systems: Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook/Lotus Notes, Meridian and Aspect Telephone systems, 10 key

Experience 2007-2008 Wachovia Direct Access Charlotte, NC

Support Analyst

 Supported internal and contracted employees on questions concerning company policy and procedure when handling customers retail, business and investment accounts

 Initial contact for software and hardware issues

 Data entry (incoming and outgoing paper and electronic items)

2005-2007 Wachovia Direct Access Salem OR

Team Support Leader

 Coaching and developing a team of 20-25 representatives around answering customer inquires effectively, performing maintenance on accounts and professional development

 Handled escalated calls and all complex research on accounts

 Assisted in the interviewing and hiring process

Special Projects: Leadership Development Team, Community Involvement Committee member, Leadership Offsite Event Coordinator

2003- 2005 Wachovia Direct Access Charlotte NC

E Commerce Analyst

 Servicing clients/non-clients with business related questions, comments and maintenance requests via e-mail

 E-mail Sales/Service Team

 Online Banking and Online Billpay product knowledge

 Special Projects: Fee Refund Report Team, Community Involvement Committee member, Teammate Coaching Development, Department Recognition Committee member

2001-2003 First Union Direct Charlotte NC

Personal Service Representative

 Servicing clients/non-clients with business related questions, comments and maintenance requests via telephone

 Sales referrals based on product knowledge and client need

 Travel Funds Direct representative- selling foreign currency and drafts

 Special Projects: Legacy Blue and New Wachovia New Hire trainee coaching, Resource Desk temporary assistant

2000-2001 SouthTrust Bank Charlotte, NC

Teller Operator

 Performing monetary transactions in a timely manner

 Customer service along with sales referrals

 Specified Financial Center duties

Education 2000- present University of North Carolina at Charlotte

 Major: High School Education with a concentration in Performing Arts

1999-2000 Virginia State University Petersburg, VA

 Major: English with a concentration in Speech Minor: Spanish

Interests Mentoring at risk youth, travel, and self-development.

References Provided upon request

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