Sr. Program Manager
Resume:
David A. Crenshaw, PMP
Cumming, Georgia 30040
404-***-**** / ********@*******.***
SUMMARY
Sr. Program Manager skilled in information systems management, analysis, troubleshooting, testing, documentation, internal control procedures, system and program security, systems analysis, applications and program management, technical support, and network administration. Highly experienced in process re-engineering, project management methodology and PMO development. Experienced in developing end-to-end web based solutions for major firms such as Pricewaterhousecoopers, Trinsic Communications and S1. Developed, managed and maintained RFPs, SLAs and SOWs for large corporations – GTE, PWC, Contel, and S1. Experienced in fostering and developing client relations, and providing end user training and innovative technical solutions. Background includes significant involvement with almost every aspect of information technology. Leadership skills include ability to lead, mentor and motivate. Creative problem-solving with a solution-oriented work style, decisive and confident decision-making and in-depth proficiency with new technology trends. Ability to work well independently and as part of a team, develop effective client relations, providing superior client service and satisfaction. An exceptional ability to discuss technical issues with a non-technical audience.
CERTIFICATIONS & PROFESSIONAL ORGANIZATIONS
Project Management Institute, Project Management Professional (PMP)
PROFESSIONAL EXPERIENCE
S1 CORPORATION
Sr. Project/Program Manager Jul 2007 to Present
• Responsible for Managing Large Scope Corporate IT Projects and Programs
• Manage Web based application roll-outs and back-end processes for major Banks
• Responsible for designing ‘Project Management Roadmap’
• Provided Coaching and Leadership to Project Teams
• Worked directly with vendors to procure IT solutions
• Designed and Implemented Project Management Tools, Processes and Procedures
DIGITAL 1 PRODUCTIONS, Atlanta, GA Feb 2005 – Jul 2007
Consulting service that provides Project Management services for various clients. Projects have included:
MCKESSON
Sr. Project Manager Mar 2007 to Jun 2007
• Responsible for Managing Corporate IT Projects
• Manage Web based application roll-outs and back-end processes for major accounts
• Establish Project Management processes and Best Practices
• Worked closely with clients and Senior Leadership
• Manage all ‘Corporate’ Projects
• Responsible for IT Infrastructure Project upgrades and new roll-outs
DONNELLY COMMUNICATIONS
Director, Project Management Oct 2006 to Jan 2007
• Responsible for day to day management of Call Center projects
• Managed Web based application roll-outs and back-end processes for major accounts
• Established Project Management processes for new customers
• Worked closely with clients and was responsible for overall QA and Issue Management
• Managed Team of 22 Customer Service Representatives
• Worked closely with the CEO and other Leadership Team members
Other Duties:
• Managed Vendors, Contracts and all Project documentation
• Responsible for managing Software Developers and System Analysts
• Managed resources producing detailed Business Requirements and System Designs
• Directed and managed Project Teams and Schedules
• Provided Coaching and Leadership to Project Teams
• Created and delivered detailed presentations to Senior Leadership
BELLSOUTH
Prime Integrator Aug 2006 to Sep 2006
• Responsible for AT&T merger Projects
• Managed Daylight Savings integration Project
• Worked closely with vendors, contractors and clients
• Responsible for IT Infrastructure Project upgrades and new roll-outs
Other Duties:
• Responsible for managing Architects, Software Developers and Business Analysts
• Managed resources producing detailed Business Requirements and System Designs
• Directed and managed Project Teams and Schedules
• Created and delivered detailed presentations to Senior Leadership
THE HOME DEPOT
Senior Project Manager Apr 2006 to Jul 2006
• Responsible for the overall deployment of the Opsware Software Provisioning tool.
• Managed Project to migrate the EDW group to Maestro 8.2.
• Responsible for migration of WAS to v6.0.
Other Duties:
• Managed Vendors, SOWS and SLAs
• Responsible for managing Architects, Software Developers and Business Analysts
• Managed resources producing detailed Business Requirements and System Designs
• Directed and managed Project Teams and Schedules
• Coached and mentored Jr. Project Management staff
• Created and delivered detailed presentations to Senior Leadership
TRINSIC COMMUNICATIONS INC., Atlanta, Georgia Jul 2005 to Mar 2006
Release Manager, Senior Project Manager
• Was responsible for Process Re-Engineering and managing the organization's SDLC:
o Championed effort to identify problems and issues in the current Lifecycle process
o Performed Gap Analysis to exploit solutions to common procedures
o Implemented Repeatable processes and procedures to leverage a successful SDLC
o Implemented standards for Root Cause Analysis
o Worked to improve communication in all phases of the Change Management Process
o Worked closely with Senior Leadership to establish and Manage new procedures
• Managed Project Managers and Software Release coordinators.
• Responsible for hiring, training, performance appraisals and HR functions of staff
• Was responsible for managing multi-million dollar Projects.
• Responsible for the management of Web based J2EE projects (JBoss, Web Logic)
• Engineered Project Management standards for the organization
THOUGHTMILL INC., Alpharetta, Georgia Feb 2005 to Jun 2005
Program Manager
Assignment: InterContinentalHotelsGroup
• Was Program Manager for Project Gateway – A Web based XML messaging solution providing direct access to travel partners
• Championed an effort to identify gaps in the organization’s SDLC
• Developed SDLC documentation for Business Customers
• Worked with Leadership and Project Teams to engineer Java standards for Project SOA
• Assisted in Process Re-engineering efforts within the Enterprise Business Solutions group
PRICEWATERHOUSECOOPERS LLP, Tampa, Florida Jun 2000 to Jul 2004
Project Manager
• Responsible for full life cycle management of large broad scope Internal Firm Services projects
• Managed Web based projects utilizing a (3) tired network for the Tax and Audit Lines of Service
• Managed Technical Teams including DBAs (Oracle, SQL), Network Engineers, System Engineers, Architects, Security, Testing, Operations and Change Management resources
• Was Project Manager for Disaster Recovery/Business Continuity planning documenting and testing of all technical infrastructure components for the Firm (Unix, DEC, SUN, HP, EMC, Mainframe)
• Perform all project phases (Initiation, Planning, Execution, Controlling & Closing)
• Work closely with Functional Group leaders and team members to establish project scope and detailed project plans
• Served as PMI focal point for team members interested in PMI Certification
• Assisted in Process Re-engineering efforts within the System Services and US Information Technology groups
• Managed vendor relationships for hardware and software contracts
DECISION CONSULTANTS INC., Tampa, Florida Jun 1999 to Jun 2000
Sr. Project Manager
Assignments: Equifax, St. Petersburg, FL - Sunbeam Corporation, Boca Raton, FL -
System Innovators, Inc., Jacksonville, FL
• Led teams of architects, business analysts and developers to plan, design, code and test various business solutions for customers
• Performed all Project Management activities (i.e. Scope, Time, Cost Resource, Communications, Change and Issues/Risk)
• Responsible for all project deliverables as outlined in the Statement of Work, engagement management activities and client satisfaction
• Established Project Management activities to complement existing deliverables
• Mentored Decision Consultants Inc. staff on Project Management techniques
GTE DATA SERVICES, Tampa, Florida May 1983 to Jun 1999
Technical Integration Planner May 1998 – Jun 1999
• Responsible for the technical planning, successful integration and full life cycle management for projects utilizing Tandem and Client-Server platforms
• Coordinated system design specifications and functionality by working closely with system architects, production support groups, test groups and Sr. Project planners
• Managed budget and provisioning processes for hardware and software expenditures
• Established Information Technology services for new projects including capacity planning, storage management, database services, system administration support, floor planning and enterprise support services
• Conducted detailed project status meetings, including Process Re-Engineering, industry standards and emerging technologies
• Designed and presented detailed business cases and Project plans for capital acquisitions involving millions of dollars
• Managed all vendor relationships for hardware and software contracts (non-mainframe)
Sr. Systems Engineer/ Project Lead (Tandem) Apr 1991 to May 1998
• Responsible for overall system administration and Production Support activities for the Tandem Support Group
• Responsible for the development/evaluation of new hardware and software products
• Created and documented technical requirements
• Managed a team of system analysts to provide 7x24 support for GTE Tandem projects
• Developed and presented Tandem operations training classes in Ft. Wayne, Indiana and Sacramento, California
• Developed, presented and managed several Tandem hardware consolidation projects with cost savings of approximately $8 million
• Designed and implemented a national Tandem Expand network from Florida to California, along with TCP/IP and X.25 connectivity
• Engineered and implemented a national Tandem backup/restore strategy
• Developed and managed detailed work plans held and tracked all deliverables for project completion
• Participated in all phases of testing including internal and external design, unit, user acceptance, functional design and system testing
CONTEL, Atlanta, Georgia (Company purchased by GTE)
Supervisor of Operational Support May 1983 to April 1991
Distributed Customer Record and Information System (DCRIS)
• Responsible for Production Support and management of approximately 60 Honeywell mini computers located nationally
• Supervised training, salary planning, career development and work assignments for the group
• Engineered operations policies and improved problem resolution procedures
• Responsible for capacity planning and system upgrades
• Planned, designed and implemented a migration strategy for the TELCO application to be manipulated on Honeywell mainframes
• Managed data mapping teams to extract DCRIS data to GTE systems
EDUCATION Associate Degree in MIS, National Institute of Technology
Contact this candidate