Customer Service Management

RYAN S. LILLY

*** ******** ******, ***. *, Waynesboro, VA 22980

Cellular 540-***-****

******@**.***

OBJECTIVE

To obtain a challenging position related to small-business development and entrepreneurship.

EDUCATION

2010 B.S., Management, Minor: Business Leadership - Virginia Tech. Blacksburg, VA

GPA: 3.46, Major GPA: 3.52.

Graduated Cum Laude with a concentration in Entrepreneurship

Dean's list recipient Fall 2006, Spring 2007, Fall 2008, Fall 2009 and Spring 2010

EXPERIENCE

2010 Management Trainee - Kohl's Department Stores. Harrisonburg, VA

Analyzed productivity and profitability of key departments

Facilitated the education and training of new store associates

Administered customer service, credit, and cashier functions of a $12 million dollar retail store

Accurately handled cash and deposits

Maintained orderly store appearance

Took daily shifts as Store Manager-On-Duty

2010 Research Intern on Entrepreneurship - Virginia Tech Knowledge Works. Blacksburg, VA

Under the supervision of a regional business incubator's director, researched entrepreneurship on a

national and global scale, focusing on recent trends in venture capital investment

Presented research at and helped to prepare for Virginia Tech's 2nd Annual Entrepreneurship Summit

Created a proposal for an online library of resources for entrepreneurs

2009 Management Intern - Kohl's Department Stores. Waynesboro, VA

Learned fundamental retail concepts, namely how to provide superior customer service

Participated in weekly conference calls with representatives from corporate

Completed an "Intern Impact Analysis Project" on the topic of reusable shopping bag sales and use

AWARDS

9th for Small Business Management Plan - PBL National Leadership Conference. Atlanta, GA, 2008

1st for Small Business Management Plan - PBL Virginia Leadership Conference. Richmond, VA, 2008

10th for HR Management - PBL National Leadership Conference. Atlanta, GA, 2008

1st for HR Management - PBL State Leadership Conference. Richmond, VA, 2008

Lifetime Member - National Society of Collegiate Scholars. Blacksburg, VA, 2007

1st for Business Procedures - FBLA State Leadership Conference. Reston, VA, 2006

1st for Business Procedures - FBLA Regional Leadership Conference. Winchester, VA, 2006

Scholarship Recipient - DuPont Community Credit Union. Waynesboro, VA, 2006

Code of Ethics Award - Harrisonburg Rotary Club. Harrisonburg, VA, 2006

Business Department "Student of the Year" - Spotswood High School. Penn Laird, VA, 2004, 2006

LEADERSHIP

2009 Volunteer After-School Mentor - Cedarcrest Townhomes and Apartments. Blacksburg, VA

2008 - 2009 Council Member - Pamplin Student Business Council. Blacksburg, VA

2008 New Orleans Missions Trip Attendee - New Life Christian Fellowship at Virginia Tech. Blacksburg, VA

2007 - 2008 Reporter - Phi Beta Lambda. Blacksburg, VA

2006 - 2009 Member - Management Society. Blacksburg, VA

2006 - 2009 Attendee - Pamplin Student Leadership Conference. Blacksburg, VA

2005 - 2006 President - Future Business Leaders of America. Penn Laird, VA

2005 - 2006 State President's Liaison, District 4 (VA, WV, TN) - Future Business Leaders of America. Penn Laird, VA

2005 - 2006 Volunteer Instructor of Computer Classes - Shenandoah Community Computer Center. Shenandoah, VA

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