Manager Quality Assurance

AGUSTINA GIRON

*** ******* ****** ● Denver, CO **204

720-***-**** ● gph4p4@r.postjobfree.com

MANAGER / SUPERVISOR

Broad-based, goal-oriented professional with experience advancing corporate objectives through dedicated management, process improvements, and team building skills. Possess extensive expertise in customer relationships and development of creative solutions.

Customer Care ● Training & Development ● Performance Management

Continuous Process Improvement ● Project Management ● Contact Center

Relationship Management ● Quality Assurance

PROFESSIONAL EXPERIENCE

ELM Resources, Inc. June 2008 - Present

Technology Company providing an online information exchange and disbursement system connecting universities, lenders and guarantors and disbursing over $32 billion dollars.

Priority Services Specialist Supervisor/Lead: Directed a team of Priority Services Specialists and led process improvement initiatives, actualization of new objectives, and adhered to compliance/regulatory requirements.

• Led team serving over 2,000 colleges and universities.

• Primary contact for over 300 colleges and universities

• Evaluated and resolved customer technical and operational challenges

• Provided guidance to customers and team members regarding Common Line rules and regulations.

• Developed and implemented training for team and school customers.

• Managed implementation of new clients.

TELKYO LORETTO HEIGHTS UNIVERSITY November 2006–June 2008

Financial Aid Manager: Managed the Financial Aid department and developed process and procedures for the financial aid office.

• Ensured compliance to policies and procedures in conjunction with the Registrar Department.

• Developed and delivered performance evaluations

• Conducted Financial Aid Audits to ensure adherence to all Federal Regulations.

• Worked directly with faculty and staff to ensure positive student growth.

• Managed work study program and funding for students.

WESTWOOD ONLINE July 2006–November 2006

Student Finance Representative: Managed financial aid process for designated groups of students.

• Provided guidance to students through inbound/outbound calls.

• Worked closely with Admissions Representative to ensure a positive student experience.

DENVER SCHOOL OF MASSAGE THERAPY May 2004–May 2006

Financial Aid Supervisor: Supervised financial aid office staff.

• Provided students’ guidance regarding financial aid and cost of attendance.

• Audited records to ensure compliance with Federal regulations.

• Trained financial aid office staff.

• Developed student budgets.

AGUSTINA GIRON • Page 2 • gph4p4@r.postjobfree.com

OTHER SKILLS

• Proficient in Siebel CRM, Microsoft Word, Excel, Outlook and Windows

• Experienced with SQL and Oracle

• Excellent time management and organizational skills

• Significant flexibility and ability to work in a fast-paced environment

EDUCATION

Metropolitan State College

Bachelor of Science, Marketing

REFERENCES

Available Upon Request

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