Customer Service Engineer

Annie Nelson

**** ********** ***** ***** • Seattle, WA 98103

(home) 206-***-**** • (cell) 425-***-**** • **********@***.***

EMPLOYMENT HISTORY

GREENPOINT TECHNOLOGIES

Stress Engineer, 04/06 – 09/09

Performed structural analysis of interior aircraft structural design and wrote substantiation reports to show compliance to FAA FARs. Employed classical hand, computer and FEM analytical methods. Developed substantiation plans for a variety of projects including specific requirements for structural analysis, static testing and/or comparison to existing analysis. Calculated interface loads of interior monuments. Performed interior decompression analysis and decompression blow-out panel testing in support thereof.

AVIATION PARTNERS BOEING

Configuration Management/Engineering Tech Support, 6/01 – 10/01, 6/02 – 04/06

Engineering technical support position for Boeing 737 and 757 winglet programs. Responsibilities include configuration management, DER coordination, technical documentation, database management and customer support. Collaborated to establish a document/drawing release process meeting ISO 9000 requirements. Designed and implemented company’s technical data library and database. Tracks and maintains specifications and processes for all engineering drawings. Assists Loads, Stress, and Certification groups with documentation and data management. Proficient use of Access, Excel, and other Microsoft Office software. Working knowledge of CATIA V4.

GOODRICH AEROSPACE

Substantiation Documentation, 10/01 – 6/02

Created a structural substantiation document for systems and provisions on Bombardier Global Express modification. Responsibilities included comparatively substantiating new installations and determining installations requiring stress analysis. Compiled data into formal document for FAA submittal.

B.E. AEROSPACE, FLIGHT STRUCTURES GROUP

Designer/Drafter, 4/97 – 4/01

Designed and drafted for a variety of retrofit modification programs. Familiar with structure, payloads, and system design on Boeing aircraft. Work included overseas travel for on-site liaison support. Proficient with aircraft dimensioning and tolerance standards. Over 6000 hours CAD experience including Anvil and AutoCad r14.

YUEN LUI PHOTOGRAPHY

Manager, 7/93 – 2/96

Responsible for daily operations/bookkeeping, customer service, sales training, and supervision.

EDUCATION

UNIVERSITY OF WASHINGTON, SEATTLE, WA

Bachelors in Science, Applied Computational Mathematics, 2006

Minor in Biology

EVERETT COMMUNITY COLLEGE, EVERETT, WA

Associates in Arts and Sciences, 2000

Graduated with Honors

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