Windows Sys Admin

Mukesh K. Jha

**** ******* ****** 720-***-**** / 303-***-****

Frederick, CO 80530 **************@*****.***

OBJECTIVE

• To contribute strong technical skills with several years of experience in Systems Analyst and network management

• Experienced IT Professional seeking position that will provide career developing opportunities while efficiently responding to a business’ growing needs.

PROFESSIONAL PROFILE

• Rising systems professional with significant experience of 7 years.

• Computer literate in multiple operating systems, programming languages, and software applications with cutting edge knowledge of technological changes and their business implications.

• Highly analytical team player with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.

• Creative troubleshooter/problem-solver that works hard and loves a challenge.

• Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.

• Multi-tasking and ability to manage the group of technicians or work under the managerial position.

• WORK STATUS: GREENCARD HOLDER/PERMANENT RESIDENT

EDUCATION

Bachelor of Science in Business Administration Present

Colorado Technical University Colorado Springs, CO

Concentration: Projected Graduation

Information Technology June 26, 2010.

Associates of Science in General Studies February 10, 2009

Colorado Technical University Colorado Springs, CO

Honors/ Award: Awarded with the highest Honors after maintaining GPA: 3.86

Certifications

• IBM Hardware A+ (Equivalent) Field Service Technician.

• IBM certified Helpdesk Trainer.

TECHNICAL SKILLS

Systems: Windows (1998/2000/NT/XP/VISTA), Linux, UNIX, Mac.

Hardware: Servers, Hubs, Routers, Switches, PCs, Laptops, PDAs, Phones, Blackberries, SSTs

Software: MS Office Suite 97/2000/2003/2007, MS SQL Server, Visio, Lotus Notes, Adobe,

Macromedia, Photoshop, PageMaker, SharePoint, Citrix Remote Desktop, Live Link,

PeopleSoft, P Synch, Work Management System, PBX Programming,

Networking: TCP/IP, LAN/WAN, Ethernet, Token Ring, VPN, Network Cameras.

Servers: Exchange 2000/2003/2007, OCS 2007 Configuration and Management. More than 3 years of Active Directory Management experience, and Domino Servers.

Troubleshooting: HP, DELL, Lenovo Desktops / Laptops / Workstations / Printers etc..

Mainframe: MVS Mainframe, Peregrine Service Center, Remedy, CICS, SAP, TSO, Net View

Arrow, Rail Res, Stars

Languages: Visual Basic, C, C++, HTML, Java, JavaScript, .NET (basic knowledge)

Remote Tool: Dame Ware, Carbon copy, Net Meeting, SMS, PC Anywhere, Remote Desktop

Backup Tool: HP Data Express, Volume Shadow Copy

Technologies: VoIP, PBX System, Global Dialer

Other Skills: Novell Netware 6.5, Novell Zen works, Ghost Imaging, Arc Serve 9.0 for Netware and 11.0 for Windows, Novell Border Manager, CA Integrated Threat Management (ITM), etc.

PROFESSIONAL EXPERIENCES

Software Deployment May 2009 to June 2009

Denver Federal Center (EPA) Lakewood, CO

• This is 2 -3 weeks Software deployment project.

• Perform Quality Assurance after the Software Installation.

• Migrate old Dell machines

• Helped clients with their technical questions and concerns.

• Installed all the requested and provided Software by client.

• Reported to the Project Manager on site upon completion of the assigned project on daily basis.

Network/System Administrator Aug. 2008 to March 2009

Golden Aluminum, Inc. Ft. Lupton, CO

• Perform support and maintenance functions within 24 hours of trouble report.

• Develop, install and configure standard software images for notebook and desktop computer workstations.

• Install, configure and customize approved non-standard software.

• Build, configure, install and test network, database and application servers.

• Update network hardware and software and, if necessary, provide training on new features/changes to appropriate DVR staff.

• Utilize remote network management, service and maintenance tools.

• Provide preventive maintenance and ongoing monitoring of all DVR systems to prevent networks from becoming inoperable or inefficient.

• Provide network service and support documentation, including periodic reports on DVR systems.

• Disconnect, move and/or install network hardware including servers, switches, etc. in accordance with established policy and procedures.

• Support LAN coordinators in solving problems with workstation software and workstation-to-network connections.

• Provision security access to all DVR staff in accordance with established policy and procedures.

• Roll out standard software upgrades as required.

• Install hardware, software and peripherals.

• Ensure all server backup is fully operational.

• Ensure network-printing services are fully operational.

• Maintain the operating environment including user profiles, security, anti-virus, user ID’s, etc.

• Monitor network activity using Compaq Insight Manager.

• Keep all software patching current on servers and workstations.

• Work with RISE Project staff to maintain and optimize RISE servers.

• Inspect equipment at least twice a week to proactively identify and solve problems.

• Collaborate with Manager to ensure that computer clusters are functioning efficiently.

• Troubleshoot hardware, software, and network problems.

• Coordinate repairs with repair vendors.

• Maintain up-to-date knowledge of hardware and software news.

• Suggest and recommend hardware and software improvements.

• Maintain 12 Windows 2003 servers on daily basis.

• Provide training on necessary application to the employees.

• Manage the Axis Network Day/Night Cameras with the troubleshooting and recordings.

• Responsible for all required backups and data management.

• LAN/WAN network architecture and RISE systems

• Troubleshoot all printer, fax, scanner, copier, Blackberries, PBX phone System etc.

• Manage the Ticket reporting application within MS Share Point.

• Advance understanding of Active Directory Management with 3 yrs of experience.

• Provided onsite support for almost 300 employees with their technical needs.

• Introduced and advised the appropriate upgrades as needed and affordable.

• Provided troubleshooting of the PDA’s and Blackberries with Active Synch Software.

• Performed Software deployment as needed.

• Software updates push remotely as needed.

• Exchange server management, created and deleted email accounts as needed.

• Provided VPN support for all the remote users.

Desktop Remote Support Technician (Tier 2) Sept. 2007 to Oct. 2008

Northrop Grumman / TEK Systems Lafayette, CO

• Reviewed intranet programs for 20 vendors and selecting best program for company.

• Researched and assembled list of candidate companies to develop Intranet-based training program.

• Arranged business meetings between candidate companies and Executive Vice President of Human Resources.

• Constructed Global Orientation program by collating and translating materials gathered from various international offices.

• Translate incoming documents written in other languages.

• Participated in training and professional-development opportunities on sales, advertising, customer relationship management, and presentation skills.

• Produced a Needs Analysis report on company’s human resources Web site.

• Provided training for new hire IT technicians.

• Used Peregrine Service Center and Remedy trouble ticketing system on daily basis.

• Provided VPN support for all the remote users.

• Active Directory Environment.

Desktop Remote Support Technician (Tier 1.5) Apr. 2006 to Dec. 2007

IBM / Career Connections Boulder, CO

• Supported users with hardware and software installations and issues over the phone.

• Performed troubleshooting for clients with difficulties connecting their computers to the network.

• Maintained and upgraded computer equipment.

• Diagnosed hardware and software problems on PC and Mac computers.

• Recovered lost files and repaired damaged disks.

• Documented inventory and repair records.

• Updated IT coordinator on all cluster issues, problems, and repairs.

• Provided training for new hire IT technicians.

• Used Peregrine Service Center and Remedy trouble ticketing system on daily basis.

• Provided VPN support for all the remote users.

• Active Directory Environment.

Web Page Developer May 2005 to Nov. 2008

Developing Hands Frederick, CO

• Interviewed company leaders from various departments on their business practices, achievements, and goals to determine Web-page content.

• Created dynamic, interactive Web page using HTML, FrontPage for English-speaking users.

• Updated and maintained web content and layout.

• Functioned as primary editor for English technical specifications manual

• URL: http://www.developinghands.org

Desktop/ Printer Support Sept.2002 to Oct. 2004

PC Worm Cyber Solution Kathmandu, Nepal.

• Assembled new computers, troubleshooting hardware/software for Contracted companies.

• Worked as customer service Associate, Routing staffs as needed on site, working under team lead.

Social Service

• Serving as Founder of a non-profit organization, Developing Hands since 2005.

• Carrying a goal to build the school for homeless street children and orphans in a mountainous country Nepal, where more than 50,000 street children live on the street.

Special Ability

• Enjoy working in any environment and great team player.

• Personality, industrial and clinical; Market research concept.

• Ability to speak/understand English, Nepali, Hindi, Bhojpuri, Maithili languages.

• Very Passionate in Web development and blogging.

• Currently working on http://www.fixforless.net

References:

1. Bruce Dishongh (Owner, bWare Tech) 303-***-****

2. Nicholas Reynolds (President, Developing Hands) 978-***-****.

3. Shreeram Luitel (Vice-President, Developing Hands) 720-***-****.

Contact this candidate