Manager Training

Location:

United States

Posted:

August 24, 2010

Contact this candidate

Resume:

Steven P. Daigle *** Hartford Avenue

Wethersfield CT 06109

Home Phone 860-***-****

E-mail: *********@*******.***

SUMMARY A highly motivated self-starter willing to except new responsibilities, A strong ability to handle multiple tasks in a fast-paced environment and capable of adapting to new and challenging situations.

AREAS OF STRENGH

• Remain calm & focused in stressful situations

• Multi-task & shift priorities to meet deadlines

• Motivate employee performance in production, attitude and team work

• Decisively, effectively and quickly resolve issues as they arise

PROFESSIONAL EXPERIENCE

Ateeca,Inc.South Plainfield, NJ

Lead – Edwards Angell Palmer & Dodge 4/2010 – 7/2010

• Supervision of 2 full time employees in a Mail/Copyroom environment

• Gain client confidence by improving efficiency of work flow/productivity through cross training,

consolidation of service areas, and consistent quality checking of jobs

IKON Document Services, Milford, CT

Site Manager – Wiggin & Dana 1/2009 – 7/2009

• Supervision of 8 full time employees in multiple offices

• Performance reviews, promotion/wage determination

• Provide all necessary job training to operations staff, floaters and temporary help

• Ability to motivate employee performance in production, attitude and team work

• Direct all aspects of high volume Reprographics Center, Fax and Mail Center

• Troubleshoot and independently resolve technical problems to minimize equipment down time

• Decisively, effectively and quickly resolve issues as they arise

• Gain client confidence by improving efficiency of work flow/productivity through cross training,

consolidation of service areas, and consistent quality checking of jobs

Williams Lea, Boston, MA

Account Manager II – Bingham & Dana 4/2006 – 6/2008

• Supervision of up to 16 full time employees in multiple offices, coordination of up to 3 shifts

• Full Hire/Fire responsibility, including issuing of verbal and written warnings

• Performance reviews, promotion/wage determination

• Provide all necessary job training to operations staff, floaters and temporary help

• Scheduling, including creation of new shifts/hours to accommodate client/employee needs

• Coordinating Floater and Temp coverage in Hartford, CT

• Lead manager in the Hartford area with oversight of additional accounts

• Direct all aspects of high volume Reprographics Center, Fax and Mail Center

• Gain client confidence by improving efficiency of work flow/productivity through cross training,

consolidation of service areas, and consistent quality checking of jobs

• Consolidation of staff and facility resources to improve efficiency and cost effectiveness

• Selection of and negotiation with multiple vendors to guarantee lowest costs to firm

• Maintain ongoing client communication by attending weekly meetings with the Contact and

additional focus groups as needed

IKON Document Services, Glastonbury, CT

Site Manager – Lincoln Financial 9/2001 – 4/2006