Customer Service Quality Control

Addie N. Driscoll

**** ******* ** * Morrow, Georgia 30260* 678-***-**** email: *******@*******.***

Objective

To obtain a challenging position that will foster growth and opportunity in a growing company.

Employment History.

Production Specialist

2011-present

Office Depot Regional Print Facility Buford, GA

Provide fanatical customer service and exemplary quality control. Operate high-speed digital and offset reprographics, DocuTech 6135, Xerox Color 800/1000, Nuvera 120, DocuColor 5000, Wide Format 6204, Cannon Color Wide Format iPF9000S machines and all Bindery Equipment. Trouble-shoot and upload production files, perform pre-flight digital file preparation. Complete job communication forms, waste tracking logs and machine maintenance, equipment calibrations of the Xerox 800/1000 Color Machine

Bartenter/Server

2008-present

Ms.Jacks Place & Skyboxx Bar & Grill Morrow, GA Mix and serve alcoholic beverages according recipes and procedures. Duties included opening and closing bar, ensuring teamwork by answering phones, taking to-go orders, bussing tables, expediting food, running food and drinks maintaining a safe and clean working environment

Digital Laser Pre-Press II Color Operator

2002-2008

Fast Image Atlanta , GA

Responsible for operation of 7 DocuTech 6180's and high power Xerox Color Copiers insuring quality first of all jobs printed, scheduled work to meet customers requirements and maintained productivity. Provided daily, weekly, monthly and yearly summaries to QA. Additional duties included providing professional service to customers and coordinating the flow of information and production from the order to the entry to the delivery..

Docutech/Bindery Operator

1999-2001

Delta Document Center/. Standard Register Hapeville, GA

Operation of Docutech DT 135 & 6135 and OCE’ Demand Stream 8090. Xerox Color Copiers and Kodak Color. Bindery Equipment included all drills , collators , cutters, stitcher, spiral machines, binding machines, folders, Opex Extractors, AS400, mail inserters, polywrappers etc.

TECHNICAL SUPPORT

1994-1999

Exotrope Internet Service Elmira, NY

Provided technical support to all internet users over the phone and went into the field to provide service to customers. Performed root causes and analysis and provided corrective actions. Additional responsibilities included being part of a team doing daily in depth troubleshooting issues that arise defining priority levels and response time.

Education

Johnco institute Microsoft office Certification MOUS 2010

Jonesboro, GA

A.A.S. Computer Repair Technology 1997-1999

Corning Community College Corning, NY

CERTIFICATION OF COMPLETION CHEMICAL ENGINEERING 1989-1993

Cornell University Ithaca, NY

Skills

Microsoft Word, MS Office, Quickbooks, Power Point, Excel, Access, Presentation Skills, Outlook, Adobe, Quark, Illustrator, Onyx Rip, use of wide format solvents, inkjets, UV digital printing. Graphic production skills and use of numerous software including: InDesign, Photoshop, Pitstop, Digipath, Publisher and Internet. WPM 45and 10,000 KSPH

Summary of Qualification: an ambitious, dependable, flexible, self-motivated worker able to lead a team as well as work independently. With great and high levels of organizational time management skills. Strong interpersonal, written, verbal, communicational, analytical, problem solving and customer service skills. As well as the ability to organize time and work patterns. Capable of working in a high volume, fast-paced atmosphere. Ability to thrive in a deadline focused environment, with keen eye for detail. Very professional and articulate.

References upon Request

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