Sean Pavlichek
**** *** ***** *****, *** ***, Raleigh, NC 27606
Objective:
To obtain an information technology position.
Work Experience:
April 2011 – May 2012
OPNET Technologies, Inc.
Position: Technical Writer
Duties: Write new documentation based on additions to software, and edit existing documentation if necessary.
Additional Achievements: Wrote a schedulable file copy program in Java to support the production process, and wrote production scripts in ExtendScript that update books, import formats, and clear change bars in FrameMaker documents.
March 2009 – June 2010
JP Morgan Chase of Frederick, MD
Position: Customer Support Advisor 1
Duties: Collect on past due accounts, offer payment solutions as necessary, provide a good customer experience.
Additional Achievements: Created multiple spreadsheets to improve call efficiency, and created multiple spreadsheets to improve coaching practices.
Feb 2008 – Dec 2008
Hillcrest Labs of Rockville, MD
Position: Software testing intern
Duties: Testing hardware and software for performance issues, writing detailed bug reports, holding meetings with developers to discuss issues, and writing test steps for untested areas.
Additional Achievements: Learned how to read command line output from testing to improve my bug reporting and help the developers more effectively.
Education:
Fall 2005
Embry Riddle Aeronautical University
Degree program: Aerospace Engineering
Spring 2006, Fall 2008
University of Maryland, College Park
Degree program: Computer Science
Fall 2006 – Spring 2008
Frederick Community College
Degree program: Associate's in math and science
(Finished some core requirements for the Computer Science program)
Fall 2009 – Fall 2011
University of Maryland, University College
Degree program: Computer Science
Skills:
Computer Programs:
Operating Systems:
Mac OSX
Windows XP, Vista, 7
Linux: RHEL 5.7 and Fedora 16
Productivity Software:
OpenOffice
Microsoft Office
Excel -{Extensive experience, including importing/exporting XML maps, creating templates that use data from externally updated XML files, and Visual Basic Programming}
Word
Access-Some experience
Infopath-Some experience
Graphic Design and Documentation Software:
Macromedia MX suite
Adobe Illustrator CS
Adobe Photoshop CS 5.5
Adobe FrameMaker 7.2 and 10.1
Webworks ePublisher Express
Programming Software and Utilities:
Netbeans
Eclipse
Clearcase
Programming Languages:
Some C programming
Some C++ programming
JavaScript
ExtendScript
Extensive Java programming experience (Including GUIs, scheduling, file editing)
Computer Maintenance:
Knowledgeable about computer hardware, have designed and built numerous PC systems
Diagnosed and resolved issues with computer software and hardware