Customer Service Mechanical Engineering

Ivan Gonzalez Hernandez

***** ************* ** 915-***-****

Austin, TX 78729 **********@******.****.***

SUMMARY

A recent graduate December 2009 in Mechanical Engineering with some experience in Computer Science and a technical background in both hardware and software troubleshooting and repair.

Effective communication skills developed through supervisory experience and project management. Fluent in Spanish and English.

Proficient in, Dreamweaver, AutoCAD, JAVA, C++, ADAMS, Minitab, Databases, HTML, JavaScript, Jmeter Algor, HyperMesh, NX4, Pro Engineer, ANSYS and AutoCad.

Fundamental computing algorithms, including searching and sorting; elementary abstract data types including linked lists, stacks, queues and trees and introduction to algorithm analysis.

Proficient with debugging , test and track software issues using MS-DOS and Command prompt, specialized

experience in using MS Office by taking intensive classes of Word, Excel, Power Point and Publisher,

and ability to troubleshoot PC Hardware/Software.

Proficient in using LabView as part of testing to collect data from thermocouples, strain gages, load cells, inclinometers and optical encoders. Be able to write code for any given test based on the various sensors and instruments

Ability to work as a team member and excellent verbal and written communication skills

Focus on continuous improvement and interested in new technology

Strong organization skills and works well under pressure

EDUCATION

Bachelor of Science in Mechanical Engineering, University of Texas at El Paso Dec. 2009

Senior Design Class Project – National Competition of Off-Road Vehicle, Applying all principles of Mechanical Engineering: Project scope to Design and Build a vehicle that will survive the severe punishment of rough terrain with a budget of $10K. Responsible for stress analysis and participation in the design and construction of the car. The name of the competition is Baja and it is promoted by the Society of Automotive Engineers (SAE). I was the chief of Stress and forces analysis from the frontal and lateral sides of the vehicle, suspension and chassis using NX4, SolidWorks and ANSYS software. I was also the treasurer, for that reason I have to keep track of the spending and look for cheaper materials

Engineering Lab II & III - Theory and fundamentals of the measurement of mechanical and thermal properties and the application of these measurements to processes. This includes the study of various types of measurement devices from traditional gages to modern computer-based data acquisition systems. Some of these experiments deals with Electrical Circuits, Friction factor in developing flow, Performance of centrifugal pumps, head loss in pipe networks, Flow measurement, Temperature Measurement, Data acquisition and Signal Analysis and Transient and steady state analysis.

Research Experience Nov. 2006 (Prosodic Cues that Lead to Back-Channel Feedback in Northern Mexican Spanish)

Travel to the University of New Mexico at Alamogordo as a Information Technology (IT) Specialist along

with a co-worker to give a presentation about Prosodic Cues that Lead to Back-Channel Feedback in

Northern Mexican Spanish. My main purpose in there was to set up the computer systems, connect our

computer systems to the internet, retrieve the information from our system and fix any hardware or

software errors that might present. I was also in charge of the audiovisual environment such as set up of the

projector, the sound system and the slides of the presentation using Power Point.

Master in Business Administration, University of Houston-Victoria, Tx. July 2013

Grade Point Average (GPA) = 3.5/4.0

Economics for Managers - A study of the domestic and global economic environment of organizations.

Management & Organizational Behavior - Provides an overview of managerial functions with an emphasis on the study of individual, group and inter group behaviors in organizations; focus will be contemporary

management theories with an emphasis on practical applications.

Member of the American Society of Mechanical Engineers (ASME), UTEP Chapter 2007 - present

Member of Society of Automotive Engineers (SAE) 2008-2009

EMPLOYMENT HISTORY

Internal Revenue Service (IRS), Austin, TX Jan. 2009 – Present

Customer Service (Billingual) GS-7, $19.0/hr, (goes to G8, non-competitive, each year one level up, $24.00/hr) + plenty of overtime paid 1.5/hr

• Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a

dynamic call center environment, and/or face-to-face contact

• Address wide range of issues/problems that require unique solutions

• Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities

• Secure, analyze and protect sensitive personal and financial information

• Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues

• Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Internal Revenue Service (IRS), Austin, TX

Clerk GS-4, $11.00/hr

• You will use a variety of office automation systems to input and retrieve case-related data,

monitor case status and generate reports.

• You will prepare and maintain inventory reports by posting new cases, verifying totals, and creating monthly reports.

• You will perform a variety of duties involved in the receipt, review, control and closing of various types of tax cases, such as organizing files and ensuring document accuracy.

• You will resolve complex complaints.

• As a Clerk, you will assist Specialists by providing clerical assistance and perform technical job related tasks.

• You will identify and make suggestions for the correction of any situation which could impact

the efficiency of the work area.

• You will control and resolve complex processing problems.

Contact this candidate