Dan Hooks
Kankakee, Il
********@*******.***
OBJECTIVE
Position as a field technician that will allow me to utilize both my extensive technical and customer service experience.
BACKGROUND
Highly organized, detail oriented, and self motivated. Over 9 years technical and customer service experience. Effective problem solver, team player, and proven leader. I work very well with little or no supervision, but do appreciate the value of teamwork when necessary. I have dealt directly with both manufacturers and customers, and have the ability to simply explain complex mechanical concepts. I am currently looking to improve myself and my situation by securing a position at a company with room for advancement.
EXPERIENCE
Sky Couriers (DHL Same-day), Chicago, Il
Courier, 2004 - Present
Pickup and delivery of highly time/security sensitive materials.
Sun Chemical, Kankakee, Il
Operator, 2012
Operator - Responsible for all steps of the ink making process, the use of all related machinery (including but not limited to forklifts, overhead cranes, and industrial basket mills), and the dispensing/handling of dangerous chemicals. Personal protective equipment is worn at all times and safety is paramount as the production area is at a high combustion risk.
Triad Service Center, Grand Rapids, Mi
Field Technician 3, 2007 - 2012
Field Service Technician with duties including but not limited to installation, maintenance, diagnoses, and repairs of everything from bread slicers and coffee grinders, to industrial storage and display systems including forklifts, electric wheelchairs, cart pushers, all manner of floor care equipment, propane engines, paint shakers, Eurovacs, and all types of 12, 24, and 36 volt DC systems and 120\240 volt AC systems. Responsibilities also include expense tracking, parts inventory management, company vehicle inspections\maintenance, and Tech Support duties. Work is predominantly done in a retail setting.
The Grease Spot Inc, Bradley, Il
Service Tech, 2006-2007
General service on all vehicles foreign and domestic.
Riverside Chevy, Momence, Il
Service Tech, 2003-2004
Service on all General Motors vehicles.
EDUCATION
Vidir Machine Co. Factory Training Program - Certified, 2009
General Motors Standard Training College - Level 2 certified, 2004
REFERENCES
Mike Wilson, Assistant Service Manager
Triad Service Center 231-***-****
Kris Gibbs, Parts Manager
Triad Service Center 269-***-****
Scott Doomer, Dispatcher
Sky Couriers 847-***-****
Chris Harrison, Service Manager
Vidir Machine Co. 866-***-****