Sales Customer Service
Resume:
Thomas Hollembaek
********@*****.***
Experienced Sales Professional
Seasoned, results oriented Sales Professional with extensive experience in the sales and customer service industry with a 5-year track record of success. Effective leader skilled in developing results-oriented goals. Exceptional ability to build rapport with customers and co-workers to expand customer loyalty and appreciation towards the company.
• Maintain Consistent Demeanor
• “Customer Oriented” Personality
• Sales Training and Team Building
• Client/Company Development
• Above Average Organizational skills
• Problem Resolutions
PROFESSIONAL EXPERIENCE
Royal Caribbean International - Springfield, OR
Certified Vacation Planner, Aug. 2010 – Aug 2011
Responsible for over 50 inbound sales calls per day, accounted for over 90,000 in cruise sales every two weeks. Team leader of a 15 person team, top sales and call conversion employee with continuous delivery of outstanding customer service.
Selected Achievements:
• Awarded Top Sales person 3 times over 12-month period.
• Recognized in top revenue generation during 2 sales quarters.
Business Works of Hawaii – Kona, Hawaii
Sales Manager – 1998 - 2003
Charged with managing sales operations and escalated customer support for office supplies retailer. Managed various accounts for cities in Hawaii, with rental products being placed in libraries and municipal buildings. Trained a 5-member team that oversaw accounts that generated over $500,000 in annual revenue.
Selected Achievements:
• Promoted from Sales Associate to Sales Manager in 6 months
• 2001 and 2002 Generated most sales in company history
• Developed and implemented employee training program that increased sales 17% for the first year and 19% the second year
Jung Chul Jr. Private Elementary – Ulsan, South Korea
Head English Teacher – 2008-2009
Charged with designing and implementing a lesson plan that coincided with plans of the Korean teachers. Effectively taught over 75 students from ages 8-16 in conversational English. Successfully adapted to Korean culture and integrated well into the customs and practices of Korean business and leisure.
Volunteer Activities
Dominican Dream Project – 2007
Responsible for 15 children ages 6-16 as a Volunteer Swimming instructor. Successfully helped children with swimming skills necessary to live near the ocean. Age appropriate children learned advanced swimming techniques for preparation of windsurfing competition.
Educational Background
Bachelors of Arts in Political Science, Minor in Spanish • University of Oregon, 2003-2008
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