Customer Service Sales

George W. Ellis III

**** ******* ***** ** ~ Houston, TX 77047 ~ 832-***-**** ~ ******.******@*****.***

EDUCATION & AWARDS

AMERBERTON UNIVERSITY

Master of Business Administration – Project Management, June, 2010 – Current

UNIVERSITY OF HOUSTON

Bachelor of Science: Organizational Leadership and Supervision

Minor, Business Administration and Global Business May 2010

• Dean’s List (Spring 2007 – Spring 2008)

• Business Professionals of America (2007 – 2009)

• Student Staff Scholarship Award (Spring 2009)

• Outstanding Student Scholarship Award (Fall 2009)

WORK EXPERIENCE

WELLS FARGO BANK, NA – Houston, TX

Personal Banker 2010 - Current

• Ensures a positive service interaction with customers, team members and partners.

• Provides broad base of financial and credit counseling services, with a goal of acquiring the customer’s initial or additional business.

• Profile customers by using financial tools and analysis to identify sales opportunities.

• Review, analyze and manage customer bank portfolios; establish and maintain professional business relationships. Consistently determines opportunities to cross-sell all of the Bank’s products and services.

• Currently ranked as an “Excellent Performer” consistently achieves 98 -100% of plan; ranks within the top 10% of 378 Personal Bankers in Texas, Southwest Region.

• Develops and maintains relationships with Wells Fargo Partners and Advisors to support team effectiveness and performance.

SHASTA’S CONES & MORE – Houston, TX

General Manager 2006 – 2010

• Created job descriptions for all positions and entered them into the system’s database. Utilized job descriptions to post vacant positions on company’s website, CareerBuilder and Monster. Sourced potential and qualified candidates by using key words, education and experience.

• Performed phone and in-person interviews to determine if skills, knowledge and experience matched job requirements; assessed qualifications and determined which candidates were presented for further review and consideration.

• Interviewed, hired, trained and supervised a staff of 10; provided on-going coaching and counseling for optimum customer service and sales performance.

• Prepared work schedules to ensure appropriate levels of coverage; managed store inventory.

• Completed and coordinated administrative tasks to ensure that the store operations, policies and procedures are adhered to by staff; initiated appropriate corrective actions when necessary to improve performance.

• Provided outstanding leadership, mentoring of staff and customer service to customers.

• Conducted bi-annual work performance evaluations and provided constructive and feedback on areas of improvement.

APPLEBEE’S NEIGHBORHOOD BAR & GRILL - Duncanville, Texas

Host (Part-time) 2006-2006

• Greeted guests and escorted them to the appropriate table, depending on the size of the party.

• Provided excellent customer service to all patrons, staff and management.

• Communicated and followed policies and procedures with staff.

BOYS & GIRLS CLUB OF GREATER MEMPHIS

Lead Cook (Part-time) 2001-2004

• Assisted with preparing, cooking and serving food to over 100 children

EXTRA-CURRICULAR ACTIVITIES

ORDER OF OMEGA

Greek National Honor Society - Kappa Tau Chapter

University of Houston

Inducted, Fall 2008

Former: Chapter President

KAPPA ALPHA PSI FRATERNITY INC. –Eta Lambda Chapter

University of Houston

Inducted: Fall 2008

Former: Treasurer

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