Manager Customer Service
Resume:
Kyle Clemmons
**************@*****.***
SUMMARY
Purchasing Manager 4 years
Purchasing \ Procurement 12 years
Loss Prevention Manager 8 years
Quality Assurance 10 years
MRP 2 years
SAP 2 years
Inventory Control 14 years
EDUCATION
East Texas State University – Commerce, Texas, Bachelor of Business Administration
EXPERIENCE
Big Tex Trailer Manufacturing Company, Mt. Pleasant, TX
January 30, 2006- March 29, 2010
Corporate Purchasing Manager – Big Tex Trailer Mfg. \ Tex Trail Trailer Parts,
February 1, 2008 – March 29, 2010
Responsibilities include managing all aspects of purchasing for manufacturing and parts distribution for the largest utility trailer manufacturer in North America. Specific duties are: overseeing supply chain, planning material requirements, forecasting cost, availability and suitability of materials and parts, scheduling of on-time inventory and tracking and analyzing the latest in commodity pricing while following market conditions and trends. Led team of five purchasing agents.
• Reduced total material cost by 15% each year
• Improved vendor fill rate by 20% each year
Purchasing Manager–Tex Trail East & West Divisions (division of Big Tex Trailer Mfg)
January 30, 2006 – February 1, 2008
Responsibilities include managing the purchasing activities for wholesale trailer parts distribution, specifically: managing vendor relationships, acquiring new suppliers, assessing lead days and fill rates, manage the purchase order process, negotiating contracts and rationalizing current supplier base, performing cost analysis and driving cost reduction initiatives, coordinating with finance/accounting on inventory carrying cost, and inventory levels in all warehouses to ensure that acceptable levels of inventory were on-hand and inventory turn ratio and days supply were adequate. Worked closely with marketing and merchandising departments for review of new and existing products. Other duties include directing daily activities such as supervision of purchasing agents and clerical staff, managing inbound freight expense and inbound transportation sources and vendor warranty claims.
• Increased fill rate from 96% to 99 %
• Identified and reduced obsolete inventory by 20%
• Implemented an effective cycle count program
Lowe’s Companies, Mooresville, North Carolina
November 26, 1995- January 15, 2006
Area Loss Prevention Manager - November 1, 1998 – January 15, 2006
Responsible for maintaining four main objectives in three distribution centers
These include: Inventory Shrink Reduction, Damage Reduction, Physical Security and Safety. Responsible for the management of worker’s compensation cases, conducting risk analysis, preparing and submitting annual budgets for security and safety equipment, personnel and capital items, procurement of safety supplies and security equipment, negotiating contract and selection of contract security company and managing loss prevention assistants & contract security staff.
• Reduced inventory shrink below the stated goal each year
• Reduced total casualty claims dollars annually
• Achieved lowest OSHA recordable injury rate in network
• Appointed department mentor to peer group
• Responsible for all governmental Agency Inquiries (OSHA, EPA)
Quality Assurance/ Support Coach- Lowe’s Texas Regional Distribution Center- Mt. Vernon, TX - October 15, 1996 – November 1, 1998
Responsibilities include managing daily activities of Quality Assurance, Distribution Management Systems (DMS), planning department, and receiving office. Investigated store claims and damages. Maintained employee records. Identified process failures throughout all departments, prepare and submit annual budgets for security and safety equipment, personnel and capital items, purchased safety supplies and security equipment, negotiated contract and selection of contract security.
• Implemented process improvement programs in all departments
• Implemented and managed audit processes of all departments
• Gained detailed knowledge of inventory control, cycle counting, fiscal inventory planning, store and departmental auditing
• Performed/Trained knowledge of Work Flow Planning, Allocations, Scheduling of warehouse production and logistics
Receiving Coach, - Lowe’s Texas Regional Distribution Center- Mt. Vernon, TX – November 26, 1995 – October 15, 1996
Responsibilities included: oversight of inbound and receipt of purchase orders as they arrive and are scheduled into the facility, motivating, training and leading receiving work team. Developed and implemented team goals and monitored productivity and accuracy of team members. Executed daily operational plans to meet and exceed customer service requirements
Waste Management of Texas
August 29, 1994 – November 15, 1995
Assistant Operations Supervisor/ Mt. Pleasant Division
Duties included scheduling and planning city and rural garbage collection, supervising staff of truck drivers and maintaining compliance of department of transportation (DOT) rules and regulations
Assistant Controller – Northeast Texas Division
Duties include managing office staff, accounts payable, receivables, payroll and customer service. Preparing annual budgets for NETX division operation and performing cost analysis, revenue and statistical research of division operations
SKILLS \ TRAINING
Proficient PC Skills, knowledge of Excel, Word, Access, Pocket, Dart and Monarch
Advanced Leadership Training
Take Stock – Material Requirements & Distribution Management System Software
DMS (Distribution Management System)
Occupational Safety and Health Administration (OSHA) Recordkeeping Requirements
OSHA 10 Hour Course – Guide to Compliance
Behavior Science Technology – Behavior Based Safety Training
WICKLANDER – ZULAWSKI Interviewing Course
ACHIEVMENTS
Lowe’s Company Recognition – National Safety Award Winner for RDC 955 2003 and 2004
Lowe’s Distribution Centers Area Loss Prevention Manager of the Year Award for 2000
ORGANIZATIONS
National Association of Trailer Manufactures – 2006 - 2009
Titus County Chamber of Commerce, Member 2003 – 2004
Member – National Cargo Security Council & Retail Cargo Security Council 2000 – 2002
Kiwanis International – Vice President, Talco Chapter 1993
REFERENCES AVAILABLE UPON REQUEST
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