Customer Service Administrative Assistant
Resume:
Brampton, Ont
Dear: Sir/ Madam,
RE: APPLICATION FOR AN CUSTOMER SERVICE REP POSITION
I am interested in applying for the position of customer service rep position, which you have advertised.
Over the past years, I have acquired a lot of experience communicating with many people in different situations. My responsibilities will include serving and providing customer in a fast-paced environment. In addition, I gained experience communicating with clients. I am a sociable person and enjoy working with the public, qualities that make me well suited for this position.
I would enjoy being a part of your team, and I am available for an interview at your convenience. I can be contacted at 647-***-****.Thank you for your consideration and I look forward to hearing from you.
Sincerely
………………
Bibi Faneeza Dautaram
BIBI FANEEZA DAUTARAM
39 Kettlewell Cres 647-***-****
Brampton, Ont 647-***-****
L6R 0T2
*********@*******.***
OBJECTIVE: To gain an entry-level position within an institution that suits my qualification.
Highlights of Qualifications
Previous experience working in a business institution
Excellent Interpersonal and Communication Skill
Strong Organizational and Time-Management Abilities
Hardworking, Reliable, Articulate And Conscientious
Work well Under Pressure
Excellent Customer Service
Education:
Academy of Learning Business and Office Accounting Clerk Diploma 2005-2006
Accounting Diploma
Toronto On
Accpac, Simply Accounting, QuickBooks Pro 2004 and Business Math
Unitech Computer Sc. Computer Certificate 2000-2001
Georgetown, Guyana
Windows 98, Microsoft Word, Excel, Access, Power Point
High School Grade 12 Equivalent 1994-1999
Bladen Hall Secondary School
Georgetown, Guyana
Work Experience:
Customer service rep
Acanac Inc 2009-2011
Mississauga, On
Responding to customer enquires in person or on the phone
Outgoing and incoming calls
Assist management team with payments, charge backs, small claims, reply to customer's complaint and BBB cases.
Cash handling and credit card payment
Verbal skills and in person in dealing with customers
Computer skills for processing orders
Customer service skills and ability to multi-task
Do recruitment and reference check for new employees
Assist manager with training for new employees
Arrange for refunds and credits
Respond to customer complaints via email, fax and phone calls in a timely manner
retaining customers while still effectively renew services and manage their account
Bibi Faneeza Dautaram….2
Experience cont’d
Receptionist
Mississauga Life care 2008-2009
Mississauga, On
Receive incoming calls and give relevant information to clients, redirect calls within appropriate timelines.
Welcome, inform and direct visitors that arrive at main reception.
Receive and distribute the mail, prepare labels intended for general communication letters, memos, add stamps to general communications and transmit the mail to the shipment service.
Maintain the distribution and the transmission of faxes, prepare fax delivery slips when needed.
Plan and coordinate the transmission of mail through the post office and through an express company (Shipping of parcels, shipping of letters, etc…)
Insure the supply of office material for the dedicated service (office supplies, paper material, printing material, etc…).
Support Administrative Assistants during peak period, for example general office work, such as writing general communications (memos and letters) and other documents.
Complete all other tasks that are related to the position of an Administrative Assistant.
Receptionist
Trum-Broddeen 2005-2007
Toronto, On
Developed a Solid Understanding of the Techniques and tools needed in Modern Office setting
File all incoming mail to the department slots
Preformed daily office duties such as filing, answering and returning calls
Type 35 wpm, photocopied and faxed documents
Customer service rep
Info- Link 2002- 2005
Toronto, On
Perform duties such as delivered messages into people Voice mails.
Talking people into buying their promotions.
References: Available Upon Request.
Contact this candidate