Customer Service Sales

Karla Kemp *** E. *rd St. Nederland, CO ***** 720-***-**** *************@****.***

Objective:

To seek a long-term professional career which will allow me to grow professionally and continually learn new skills.

Career Highlights

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 Fifteen+ years of highly successful sales experience. Expert in photographic equipment, electronics, and computer technology.

Ability to multi-task and prioritize workloads in a fast paced, deadline oriented environment

 Results specific, self-motivated, possessing positively impacting leadership qualities.

 Exceptional interpersonal, customer service, communication and follow-through skills

 Significant supervisory experience; with outstanding ability to train, develop and motivate people

 Proven strengths in market research and time critical project management

 Strong academic background and diverse work experience; high energy, enthusiasm, persistence and perceptiveness are key qualities.

 Proficient in computer skills: MS Word, Excel, Access, PowerPoint, Photoshop, other graphics programs

PROFESSIONAL EXPERIENCE

Macy’s, Boulder, CO Apr., 2007- Sept., 2009

Sales

• Customer service and cashier service

• Stock maintenance and floor organization

• Fashion consultant and personal shopper

• Home design consulting

Mortgage Broker, Self-Employed, Boulder, CO Apr., 2005- Sept., 2007

(contracted with J. Stevens Mtg. and Frontier Financial Group)

Loan Processor/Office Manager/Mortgage Broker

• Submitted loans, processed loans, Doc drawing, communicated with banks, closed the loans

• Trouble shot loans to keep loans viable and closable

• Office manager and secretarial duties

• Originated New Loans

Eldora Ski Resort, Eldora, CO Nov., 2006-Apr., 2007

Certified Rental Technician II

• Provide Customers with proper equipment for snowboards or ski rentals. Customer Service. Cross-trained to work in 2 other departments.

• Inventory Management and Organization.

• Supervise team of 6-20 people.

• Member of Eldora Lift Evacuation Team

BA Framer- The Great Indoors Custom Framing, Broomfield, CO Feb., 2004- Aug., 2005

Frame Designer/ Customer Service

• Custom Design of framing and matting for original art, photographers, frame restoration

• assembly and repair of framework

• opening and closing duties- including cash handling, inventory, and stocking

• Customer Service

Wild Oats, Boulder, CO Aug., 2003- Oct., 2004

Juice/Coffee Bar Manager

• Supervision and Training of employees in OSHA and FDA proper procedures

• Ordering, inventory, and maintenance of supplies.

• Optimization of the Wild Oats customer service experience.

• Creation of new products and displays for to accelerate sales margins and profits.

Sierra Pacific Mortgage Company, Rancho Cordova, CA Sept., 2002 – Jan., 2003

(contracted via temporary agency)

Mortgage Processor

 Drawing of documents & Computer setup of Conventional, VA, FHA mortgages for Multi-state division.

 File maintenance, condition maintenance

 Underwriter liaison for Brokers/Branches.

 Process bank packages

Ultimate Electronics, Sioux Falls, SD Feb., 2002 – Aug., 2002

Consumer Electronics Specialist

• Achieved MVP in second month on the floor.

• Lead the store in fulfilling Grand Slam Awards for fulfilling all goals, primary and secondary, 6 months straight.

• Assisted in management of customer’s needs.

• Sold over 40K in gross profit in 5 months.

Wolf Camera, Boulder, CO

Photo & Video Specialist 2001-2002

• Completed 6 month training process in 1 week.

• Sold over 100 K in Gross Profit in 10 months.

• Achieved and remained in top ten national sales rep ranking out of over 800 stores nationwide within 3 months.

• Retail consultative sales and instruction for professional and personal consumers.

KONETIX, INC., Boulder, CO

Systems Consultant 2000-2001

 In first three months, exceeded trainee sales goals by 300%.

 Business to business consultative selling of mission critical application software and related hardware peripherals in the time attendance and labor tracking industry across multi-tiered organizations and mid-sized businesses.

 Design & configure End-User, Dealer and Consultant Reseller solutions based on client infrastructure

 Successfully managed over 700 clients with a local and global reach;.

EDUCATION

1994-1997 EMT, Shock Trauma Technician., Cardiac Technician, Firefighter, City of Hampton Fire

Training Center, Riverside Regional Medical Center, Langley AFB

1993-1994 Mechanical Engineering Technology- Architectural Design- Old Dominion University

* Specializing in interior design/structural design as well as energy-saving design.

1992-1993 Accounting/Engineering - Olympic College

1990-1991 Accounting- Idaho State University

1989-1990 Marine Biology- University of Tampa

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