Customer Service Representative

Jessica Andrews



Cellular 843-***-**** ** Colony Gardens Rd., Apt 521

Beaufort, SC 29907

*******.**********@*****.***

Career Objective To submerge myself into a profession that is equally helpful to the people I assist and the community at large. My goal is to aid the individual while upholding my main goal of helping the world.

Education B.S., Human Services 2011

University of South Carolina at Beaufort, Beaufort, SC

Work Experience Cleaning Crew 2008 to 2009

ISLC, Beaufort, SC

Cleaned rooms, hallways, lobbies, lounges, restrooms, and other work areas. Washed walls. Replenished supplies, such as drinking glasses, writing supplies, and bathroom items. Transported trash and waste to disposal area. Washed windows, door panels, and sills. Cleaned rugs, carpets, upholstered furniture, using vacuum cleaner. Emptied wastebaskets. Swept, scrubbed, and polished floors, using brooms and mops. Dusted furniture and equipment.

Customer Service Representative 2006 to 2009

ISLC - Internet Services of the Low Country, Beaufort, SC

Assisted members with questions regarding their membership. Communicated with customers daily. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Assisted customers with inquiries and provided all pertinent information. Answered inbound sales calls and assisted customers with choosing a service. Researched new and followed up on existing disputes and problems. Proven ability to interact effectively with clients and staff at all levels. Proven ability to handle large volume calls in a professional and courteous manner. Promoted customer satisfaction through clear, concise communication.

Internships Intern 2009 to 2009

CODA - Citizens Opposed to Domestic Abuse, Beaufort, SC

Skilled in handling the public with professionalism and sensitivity. Provided outreach and crisis intervention. Provided assistance as needed at shelter for battered women. Facilitated weekly children's activities.

Completed the IOLTA report that partially funds the legal department's salary.

Intern 2009 to Present

Department of Social Services, Beaufort, SC

Skilled in handling the public with professionalism and sensitivity. Conducted and provided outreach and home visit services for project participants. Easily establish rapport with people of all ages, cultures, and beliefs. Assisted low-income families dealing with psychosocial issues and advocated their needs to appropriate agencies or staff for further assistance. Responsible for investigating allegations of child abuse, neglect and sexual abuse. Responsible for assessing physical and emotional needs of victims and offenders. Extensive training and experience with families of violence.

Provided receptionist and office support services to maintain quality customer service and timely response to requests.

Developed trust, personal rapport, and strong working relations with volunteers and staff.

Maintained open lines of communication to identify and resolve problems quickly.

Skills Summary Back and Front Office Operations

Customer Relations

Needs Assessment

Type - 50 wpm

Managing E-mail

Billing

Filing

Everyday Business Etiquette

Client Needs Assessments

Records Management

End-of-Day Reconciliations

Accounts Administration

Critical Problem Analysis/Resolution

Process Simplification

Inventory

Community Outreach

Team Building and Leadership

Reporting/Documentation

Grant Research

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